Is A VoIP Phone System Good For A Small Business?

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Is VoIP worth it for a small business? The short answer is 100% Yes! In fact, VoIP makes the perfect communication solution for all-sized businesses, big or small. Let’s look at the reasons why VoIP phone systems make sense for your business:

Pay less, save more!

You will be able to reduce your communication expenses by handling all your communication needs for offices, mobile and data services with one single provider. This not only saves you money, but also saves your precious time!

No management or maintenance needed

For a hosted VoIP service, your provider will manage and maintain the network, hardware and all for you. Let the experts do the job for you so you can focus on your core business!

Increase business efficiency

By taking advantage of the VoIP features such as automated attendant/customer service, voicemail to email, remote or virtual extensions and more, you will be able to increase your work efficiency and productivity.

Here are some more basic features of a VoIP phone system:

Direct inward dialing (DID): Employees can have a phone number that rings directly to them.

Caller ID routing: Calls can be routed to specific employees or departments based on the person calling.

Conference calling: Set up conference calls quickly and easily. Most VoIP systems include web conferencing, too.

Call monitoring and recording: Calls can be monitored by supervisory staff or recorded for customer service or compliance purposes.

Call queues: If your company receives a lot of calls, you can use call queuing to “stack” callers until an employee is available. Some systems allow call-backs, so your customers aren’t waiting on hold.

Analytics and monitoring tools: Nearly all VoIP platforms include robust reporting features to give you a handle on call volume, your busiest time of day, and when callers are waiting too long on hold.

Scale up or down easily

A VoIP phone system grows with your business! Whether you are dealing with a seasonal demand spike or adding a new branch office, a VoIP system can get you up and running quickly without having to invest in additional lines or hardware.

What are the disadvantages of VoIP?

The key to a successful VoIP deployment is to have a stable internet connection! Since VoIP relies 100% on your network bandwidth, if you don’t have sufficient bandwidth, your VoIP service won’t be good either.

Depending on the number of concurrent calls your business requires, you may need to increase the bandwidth for a better communication experience.

Is VoIP reliable?

As long as you have sufficient network bandwidth, an up-to-date network router, and a backup Ethernet cable, your VoIP service can be just as reliable as your traditional landline!

Give us a call at (734) 457-5000 if you’d like more information about how a VoIP phone system can reduce costs and improve business efficiency.