Pandemic Continues To Affect Business Models (Even Microsoft’s)

Jason Cooley is Support Services Manager for Tech Experts.

The global pandemic continues on, and here in the United States, we are once again seeing numbers surge after a few months on the decline.

With the holiday season approaching, many are changing and cancelling their usual plans. Many employees are still working from home when possible. Everyone – from tech giants to a small mom-and-pop business on the corner – have been affected in some way.

So, with a reduced workforce, what does that mean for a company like Microsoft? For starters, they are pushing back end-of-support dates. One of which is Windows 10 1803, which had its support extended by six months.

This is partly due to the impact the pandemic has had on Microsoft, but beyond that, it is because many businesses cannot operate normally right now. This is obviously problematic on many levels. The last thing a business owner or company needs is to push out updates without the proper support in place.

Productivity may be down in some cases as people adjust to workflow changes and remote working, but many have become more comfortable with their new normal. They have hit their stride, if they missed a step at all, and Microsoft has opted not to disrupt that.

If a giant like Microsoft is adjusting their business models and plans, the impact is sure to reach the little guys. Although a majority of businesses rely on technology and computers in some capacity, not everyone has the capability or the support needed to move to a completely remote business model, even temporarily.

For a managed service provider like Tech Experts, managing clients remotely has been our primary focus for years. There will always be times that even we need to physically be somewhere to perform certain tasks, but in a pandemic, even for us, that number has decreased.

Some industries are more reliant on physical presence to be effective, which completely shakes up their operations.

In Monroe, schools have now switched to all online classes. Most students were already primarily remote, and due to surging cases, they have now switch to online.

I sat in on parent teacher conferences last week. During the conferences, I spoke to different teachers, and I gained some perspective on how the pandemic has affected their classes and their interactions with students.

More than one teacher specifically mentioned how, even on Zoom, it feels like they are teaching to an empty room or a black screen. Participation is down, but usually, school work comes in without issue.

Remote capabilities are in place, but it’s a very different experience than sitting in classrooms with peers.

Whether you’re an IT pro, doctor, lawyer, insurance agent, teacher, or student, your days this year surely look a lot different than they have in the past. We’re getting by as well as we can under the circumstances, trying to make things work with what we have.

Even with a vaccine on the way, things may never be exactly the same again. Work-from-home positions may become more popular or widely offered. Traveling for meetings will be less likely as many companies have gotten used to teleconferencing. Some students may flourish in online school and cause the industry to expand.

Changes aren’t always easy, but hopefully, the things that can be improved will be. No matter how it has affected you, the pandemic will not be missed.