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Disaster Recovery

Is Your System’s Backup Plan Working?

Luke Gruden is a help desk technician for Tech Experts.
At any moment, anything can happen that can cause your computer to fail and lose months – if not, years – of company data. This is why it’s important to have some sort of system backup in place so that files can be retrieved in case anything ever does happen to your computer or network.

Without a backup, recovery often isn’t possible and when it is, it’s often more expensive than having a long-term backup solution in place.

Some believe that just because they have a backup solution, they’ve covered their bases. If a computer goes down, they’re still safe.

Well, what about a fire in the company building? What if both your backup device and your computer are gone? What if the cloud server goes down and your computer goes out around the same time? Seems unlikely, but it can happen.

Natural disasters like flooding or lightning storms, accidents such as fires or the destruction of physical property, human influence like a tampering ex-employee or a ransomware infection… these things typically don’t give you enough warning to move your files somewhere safe. No matter what single backup solution you might use, there is a situation where it can fail.

This is why redundancy of backups is important, such as the cloud or another device. With different backup plans utilizing different locations, you can make sure that no one natural disaster or ransomware infection can stop your business for long. If anything should happen, your data will be untouched somewhere.

It’s recommended that you have at least two different backup plans in different locations. However, the more, the better. Having three different backup plans in different locations like the cloud, an offsite backup, and onsite is optimal in making sure your data is safe.

If your company data is important (which it is), there should not be a second thought in backing it up.
Remember that the more redundancy you have with your backups, the chances of losing your data drop significantly. Also, check to make sure your backup services are working and up to date as often as possible.

That way, you will not have any surprises when you least expect it and when you most need your data. At Tech Experts, we offer backup solutions that include status notifications for every backup.

It seems like we talk about this issue a lot and it’s true. We bring it up so often because disasters do happen and there have been companies that have been crushed by not having a good backup plan. Don’t let your workplace be one of them.

Take a moment and really consider how much effort you would have to put in to bring your business back up to speed after a data disaster. As always, work with your IT department and figure out what plan is best for your company before committing to anything. Interested in learning which backup solutions would best suit your business? Contact Tech Experts at (734) 457-5000.

Storm Season Is Just Around The Corner… Are You Protected?

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.
We’ve just celebrated the first day of Spring, and before you know it, the weather will warm up and tulips will bloom. Of course, we’re also headed into Spring storm season.

If you haven’t already, it is time to prepare for those pop-up storms that occur randomly at this time of year. These unexpected storms often result in everything from ice damage to lightning fires.

During this time of year the threat of fire, flood, severe storms, water damage from office sprinklers, and even theft is very real.

One of the most valuable assets for any company is its data. Hardware and software can easily be replaced, but a company’s data cannot! As a reminder to all of our clients, here are some simple things you should do to make sure your company is ready for any natural disaster. [Read more…] about Storm Season Is Just Around The Corner… Are You Protected?

Should Your Business Get A Backup Internet Connection?

With most business operations tied to the Internet, it is important to consider a backup plan in the event that your Internet connection goes down.

A host of things can cause issues with Internet service from natural disasters to provider caused issues, and unfortunately, those are beyond your control.

Choosing whether or not your business should have a backup Internet connection, however, is within your power.

You should first identify how much your business depends on the Internet for its operations when making this decision. In other words, could your business operate, if the Internet was to go down for a few hours without suffering a significant monetary loss? What about for a few days?

Chances are that your business would at least operate at a disadvantage without another way to access the Internet. If that is not the case, deliberating about backup connections may not be your best use of time.

For the rest of the business world, however, the real question lies in what kind of backup Internet connection you should seek.

Most experts will agree that it is wise to have your backup connection one notch lower than your primary one.

For instance, if your primary Internet connection is fiber, your secondary connection could be a T1 line. If your primary is a T1 line, try DSL or cable for your secondary.

That way, you’re not making a huge downward leap such as from fiber to dial-up, and your employees wouldn’t be at too much of a disadvantage.

This approach also takes into account your business’ budget. Your secondary connection will be a little less expensive than your primary while still being somewhat close in capability.

You’ll also need to make sure that your firewall has the capability to support more than one Internet connection. Most of the firewalls we recommend to clients include this as an option; however, the consumer grade routers sold at big box stores rarely offer this as an option.

Another important feature is to make sure your firewall can automatically detect outages, and switch Internet connections to keep you up and running without manually having to switch connections.

Does Your Backup Plan Stand Up To A Disaster?

Michael Menor is Vice President of Support Services for Tech Experts.
Technology, while a great asset that can be leveraged for your benefit, can also frighten businesses due to how unpredictable it can be at times. The constant threat of data loss, identity theft, and hardware failure can cripple your business’s ability to retain operations.

Specifically, businesses can learn about risk management by analyzing the processes used by an industry where risk management is absolutely critical: nuclear power plants.

In the wake of two of the most destructive and violent nuclear disasters, nuclear power plants have begun to crack down on how they approach risk management. The Chernobyl incident of 1986, as well as the tsunami-induced disaster at Fukushima in 2011, are the only nuclear disasters to reach the peak of the International Nuclear and Radiological Event Scale (INES) at a rating of 7.

This means that they had an immense impact on the immediate vicinity, as well as the environment on a worldwide scale.

The meltdown at Chernobyl was the result of an uncontrolled nuclear chain reaction, ending in an enormous explosion that resulted in fire raining from the sky and radioactive core material being ejected into the vicinity. A closer inspection of the incident revealed that the explosion could have been prevented, had the plant practiced better safety measures and risk management, like having a containment system put in place for the worst-case scenario.

In comparison, the Fukushima plant was prepared to deal with a failure of operations.

The problem that led to a disaster was one which couldn’t possibly have been prevented: the 2011 Tohoku earthquake and the resulting tsunami. The Fukushima plant had a contingency plan to shut down the plant in the event of a disaster, but tsunami prevented this from happening properly by flooding damaged power lines and backup generators, leading to heat decay, meltdowns, and major reactor damage.

Disasters like these lead to professionals searching for ways to prevent emergency situations in the future. For example, the Fukushima incident kickstarted conversations on how to prevent problems caused by the unexpected issues.

In response to emergency power generators being flooded or destroyed, off-site power generation will be implemented as soon as November 2016.

One other way that nuclear plants have chosen to approach these new risks is by outsourcing this responsibility to third-party investigators, whose sole responsibility is to manage the reliability of backup solutions. In a way, these investigators function similar to a business’s outsourced IT management, limiting risk and ensuring that all operations are functioning as smoothly as possible.

What we want to emphasize to you is that businesses in industries of all kinds expect the worst to happen to them, and your business can’t afford to be any different.

Taking a proactive stance on your technology maintenance is of critical importance. While your server that suffers from hardware failure might not explode and rain impending doom from the sky or expel dangerous particulates into the atmosphere, it will lead to significant downtime and increased costs.

In order to ensure that your business continues to function in the future, Tech Experts suggests that you utilize a comprehensive backup and disaster recovery (BDR) solution that minimizes downtime and data loss risk.

BDR is capable of taking several backups a day of your business’s data, and sending the backups to both the cloud and a secure off-site data center for easy access.

In the event of a hardware failure or other disaster, the BDR device can act as a temporary replacement for your server. This lets your business continue to function while you implement a suitable replacement.