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Embracing Technology: Steps To Join the 21%

In today’s rapidly evolving business landscape, the phrase “every company is now a technology company” has become increasingly relevant.

Yet, it might surprise you to learn that only 21% of businesses are truly incorporating technology into their strategic thinking in a meaningful way.

If your business isn’t part of that 21% just yet, don’t worry. Here are five ways you can take inspiration and make technology an integral part of your business strategy.

Learn from success stories

One of the first steps in embracing technology is to look at businesses that have successfully integrated it into their operations. Study their journeys to understand what they did and how it benefited them.

These success stories can serve as a wellspring of inspiration for your own tech transformation. By examining their strategies and experiences, you can gain valuable insights into the possibilities that technology holds for your business.

Find a tech partner

Navigating the complex world of technology can be challenging, especially if you’re not well-versed in it. To bridge this gap, consider finding a reliable tech partner.

A tech expert can guide you through the intricacies of technology, helping you comprehend its potential and how it aligns with your business goals.

Whether it’s consulting firms, IT professionals, or technology service providers, there are resources available to assist you on your tech journey.

Understanding the impact of technology

It’s crucial to grasp the profound impact that technology can have on your business. Your tech partner can provide you with valuable insights and ideas on how technology can enhance your operations, improve efficiency, and drive growth.

By having a clear understanding of the potential benefits, you’ll be better equipped to make informed decisions regarding technology integration.

Explore low-code or no-code solutions

You don’t need to be a computer science expert to leverage technology. Start by exploring low-code or no-code solutions that are user-friendly and require minimal coding knowledge.

These platforms allow you to create customized software applications, automate processes, and build digital solutions without the need for extensive technical skills.

By dipping your toes into these tools, you can experience firsthand how technology can streamline your operations and improve productivity.

Participate in workshops and creative sessions

Technology isn’t just about learning; it’s also about envisioning a different future for your company and your team.

Engage in workshops and creative sessions that encourage you to think outside the box when it comes to technology integration.

Collaborate with experts and fellow business owners to brainstorm innovative ideas and strategies for leveraging technology to your advantage.

These interactive sessions can help you envision how technology can shape your business’s future.

Remember, you don’t have to embark on this journey alone. There are resources, experts, and organizations like ours ready to support you every step of the way.

By taking inspiration from successful tech adopters, seeking guidance from tech partners, understanding the potential impact of technology, exploring user-friendly solutions, and participating in creative workshops, you can position your business to join the 21% of companies that are thriving in the age of technology.

Embrace the digital transformation and unlock new opportunities for growth and success. Get in touch with us, and let’s embark on this tech-driven journey together.

Network Changes Can Affect More Than Your Internet Connection

Mark Funchion is a network technician at Tech Experts.
There are some areas of your technology that you may think of as “your area” to handle, but often, what might seem like a minor change or swap can be more complicated. This is especially true when it comes to any changes you make to your location that involve your network or Internet in any way. When it comes to these, we may be able to assist or at least make the transition easier.

One example of this is your Internet service and your Internet provider. Maybe you have Service A, but Service B calls and offers you more speed for less money. Sounds great! You sign up and schedule the install. Service B shows up, installs new equipment, and leaves after testing the connection from their device. The next thing you know, your PCs are not working, your phones are having issues, and no one is happy with the change.

The cause of the issues? That equipment relies on the Network Address of your Internet device (your modem), and when you change providers, this information changes too. The same thing can happen even if you are just upgrading or getting new equipment from the same provider. When they come out and do the basic set-up at your home, everything typically reconnects fine, but at your business, there are usually too many moving parts for that to work.

This also applies if you change your phone system. If you have an old style phone system and are switching to an IP-based phone system or you move from one IP provider to another, there are rules in place on your equipment that would prevent this change from working properly.

The easiest way to lessen the chance of issues is to call or email us first as far ahead as possible. We can assist in the transition and make it easier on you and your staff. In addition, planning ahead avoids a disaster where your location suddenly goes down and everyone is scrambling to find the cause.

Sometimes, it may not seem like we need to be involved – especially when, on the surface, it seems like a simple swap or adjustment – but it’s much better for us to be available for you in case of an issue. Your network is full of tiny moving parts that are reliant on other tiny parts, so often, things that may not seem like they would be affected can be.

Allowing us to use our expertise and experience not only simplifies your day, but also makes sure you get the right solution for your business rather than relying on the cable, Internet, or phone company to make a recommendation when they do not know your business like we do.

Remember: we are your partner, and the happier your network is the happier we all are. Please reach out when you’re considering a change in your network, Internet, or phones, so we can make sure the change goes as smoothly as possible and doesn’t leave you scrambling after the fact.

Small Businesses Are Under Cyber Attack

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Ransomware, crypto jacking and phishing are now the biggest threat to the survival of small- and medium-sized companies (not to mention large companies, local governments, and even the federal government). Here are some sobering statistics:

  1. Ransomware or hackers attack a business every 14 seconds in the United States.
  2. Sonicwall (a major firewall vendor) reported a 300% increase in the frequency of attacks in 2018.
  3. Ransomware attacks on healthcare organizations will quadruple by next year.
  4. The financial impact of ransomware attacks against small companies is predicted to reach $11.5 billion dollars in 2019.
  5. MOST ALARMING: 91% of cyberattacks begin with a spear phishing email, the most common way to infect a company with ransomware.

The threat landscape has changed significantly in the last 12 months. It used to be the reliability of our client’s backups and disaster recovery options that would worry me at night. [Read more…] about Small Businesses Are Under Cyber Attack

Understanding The Value Of Managed IT Services

Depending on their scope and impact on your workday, tech issues can take hours to resolve, if not days. In some cases, you may spend far too much time tracking down a problem, only to come up empty-handed in the end.

In others, such as security breaches, you may not even know there is an issue until the damage has been done.

If you and your team have been handling any tech issues that arise on your own, you could greatly benefit from partnering with a managed IT service provider like Tech Experts.

Here are some of the benefits you can expect from this partnership.

Increases speed of IT repairs
When you partner with Tech Experts, you can report any and all tech issues as they arise and receive a prompt response. Upon receiving your call, we’ll look into the problem and find the most effective solution.

With our years of experience, we’ve probably come across the problem before and already know how to fix it. This makes for very speedy service that helps keep your business operations moving forward without disruption.

Prevents tech issues
Managed IT services prove extremely valuable in the prevention of tech issues of all kinds. From malware attacks to hardware failure, we can stay ahead of the leading issues and potentially keep them from cropping up at all.

Through these preventive actions, you can avoid unnecessary downtime that could otherwise derail the work efforts of your entire staff.

Improves employee productivity
When your employees can hand off tech issues to a dedicated, outsourced team, they can remain on task in fulfilling their daily work duties. This keeps their productivity high, so you can meet your daily business goals and continue to push the annual growth of the company.

With your employees on task, rather than dealing with IT issues, your business operations can continue running smoothly day after day.

Boosts data security
Computer software and hardware issues can have a detrimental impact on the security of your business data. Especially since most of these problems remain hidden from view until a catastrophic loss of data occurs.

Therefore, your company and client information likely remain at risk without help from a skilled IT expert.

We specialize in optimizing security at the network, server and workstation levels, so you can focus on running your business without worry.

Decreases equipment repair costs
You can decrease the amount you spend on upkeep and repair of your equipment with oversight from skilled IT professionals.

Our ability to track down the problem and fix it the first time around will likely prove invaluable as you work on minimizing downtime and boosting employee productivity.

We can also help you time and plan your equipment upgrades perfectly to avoid wasting money on unnecessary items or overspending on parts.

Works well for any budget
With our managed service partnership, you can build your custom IT plan around the exact needs of your company.

You can select the items that will benefit you the most and leave the rest. If you only need computer and cloud support, for example, you can leave all server-related services off your plan. You are not locked into the services you select in the beginning either.

You can also make adjustments to the scope of your managed IT service plan as you expand your operations.

Ability to easily expand
As your business achieves phenomenal growth, you will likely need to add computer equipment and make other key adjustments to accommodate your team and their needs.

We can help you develop a plan that supports your current and future levels of growth. You can build a stronger network, upgrade your software and add computers to your workplace, for example, in support of your company’s continued success.

Peace of mind
When you sign up for managed services, you will give yourself true peace of mind in knowing that all your IT needs are handled.

You can call for service any time that your computer equipment acts up or software programs fail to operate as expected.

You will receive support and oversight in the prevention of problems that would otherwise cause much downtime for your employees.

Through all the managed IT service benefits, peace of mind comes out on top as it allows you to focus on what really matters – accelerating the success of your company.

Setting up a managed IT plan
With a look at these managed IT service benefits, it is clear that there are many ways this arrangement can boost the success of your business. You can get started in building this partnership by giving us a call at 734-457-5000. With this call, you can share the network, equipment and other IT needs of your company to start building your plan.

How To Resolve The Most Common Tech Issues For Small Businesses

Ron Cochran is Help Desk supervisor for Tech Experts.

With the ever-growing need to be connected to your clients and business information, you have to arrange your access to be quick and secure. But would you know how to set that up to keep your data safe? Relying on that one guy or employee that can set up your computer and connect it to the Internet just might not cut it.

There comes a time in the life of a business when the higher powers within need to evaluate the complexity of their technology and decide how they want to handle their tech needs.

However, hiring an internal IT employee involves paying competitively, providing benefits and vacation time, possibly extra training, and more. Do you have enough work to bring someone on full-time?

The other option is to hire a managed service provider (MSP) that can manage all technology aspects of your business.

Managed devices and software include workstations, laptops, printers, scanners, multi-function devices, fax machines, VoIP systems, and more.

Full network management includes wired and wireless networking, installation of new lines and devices, firewalls, checkpoints, switches, and servers. Basically: everything a business would use to keep things running smoothly.

A managed service provider will even manage the quality of service on your Internet or network connection or block out access to certain webpages and content as the business owner sees fit.

If the users need to restart their machines several times a day because of reliability issues or because the devices are crashing with error codes pointing toward hardware failures, it’s time to look at upgrading or replacing your machines.

Your MSP can look at your current situation, determine what should be upgraded or replaced, provide direction, and minimize the impact on your budget.

An MSP will manage all aspects of your technology department from hardware to software. They will interface with your vendors to ensure that all bundles are up-to-date, upgraded when needed.

This will not only keep your data safe, but your clients’ or patients’ data as well.

If you are working in the health care industry, you’ll need to remain HIPPA compliant. If you are in the financial industry, then you’ll need to comply with all security restrictions to be compliant there as well. MSPs can bring you up to standards and perform necessary audits.

Additionally, an MSP can give you the ability to defend and protect against viruses, malware, and intrusions. The last thing you want to have happen is for a software bug or virus to copy all of your data and send it off to some nefarious individuals who will sell or use the data for illicit activities.

By managing your anti-virus software, changing firewall settings, and monitoring machines for odd behaviors, an MSP can keep data disasters at bay by keeping it from happening, catching it early, or taking preventive measures.

Owning and running a small business isn’t just about bringing in customers and clients to further your business: it’s about operating efficiently and securely so that your business and its reputation will be around for many years to come.

If you are considering a managed service provider or considering a switch from the provider you currently have, don’t hesitate to reach out to us, Tech Experts, at (734) 457-5000.

We would be glad to sit down with you and review how you can leave the technological aspects of your business to someone else, giving you back the freedom to focus on what you do best.

Eleven Benefits Of Having Managed IT Support

Chris Myers is a field service technician for Tech Experts.
There are many perks to enlisting a managed service provider to handle all of your technology needs. Here are just a few:

Knowledge Base
You get access to a whole team of experienced professionals who spend all day every day fixing the same problems you are running into. When an issue pops up, chances are we have seen it before and know how to quickly resolve it.

Proactive Support
With our advanced monitoring software, we are immediately alerted to a variety of issues. Often, by the time you notice a problem, we’re already working to resolve it. Detecting and fixing issues early prevents them from escalating into major outages with long down times and expensive repairs. [Read more…] about Eleven Benefits Of Having Managed IT Support

Why Is A Server Important For Your Business?

Anthony Glover is Tech Expert’s network engineer.

A server is a very important asset to any small business as it provides many features that can help your business run safely and efficiently.

For instance, when lending out a new or existing computer to employees, you can prevent unnecessary access, change passwords, or unlock accounts in one location. This allows management of the computers, enabling full control at all times.

It also allows you to have a centralized location for many of your functions: the server. You can share files and applications and reduce redundancy for all files. Since servers primarily run in a RAID configuration of some sort, you will have extra protection for your most important files.

Another great thing about a server is you can set up a domain for your business, enabling automation features like backups in one place.

This also allows for profiles, including files and applications, to be accessible from any workstation connected to the server. Not to mention, a server will keep you organized and running more efficiently in general by keeping your email, contacts, calendars, and files safe.

Data transferring to and from a server is much faster than transferring from a computer due the overall design of a server. Servers are built for speed, reliability, and security purposes.

This means you are going to get through the day with your time and resources spent more wisely, allowing you to continue with what matters in your business.

This efficiency and organization will increase customer relationships and help build retention with new and potential customers.

Best of all, you can set up a server to curve toward your needs. You can use a server for hosting your own websites, as a backup server, fileserver, or even run your database. You can also upgrade (to an extent) if your needs grow.

Keep in mind, these are only some of the many server configurations available for your server.

File or Backup Server
This server is for file-sharing, active directory, and domain services. It’s primarily used for backups and storage of user files.

This is the best option if you are going to need safe storage services for your business since a server is going to have redundancy storage to keep data safe.

Database Server
This server configuration is for database storage and management of SQL, Oracle, etc. This is a necessary option if you are utilizing a database for your business.

Again, utilizing a server is going to allow safe keeping of your files – this includes your critical files such as your database files.

Web Server
This configuration is for webhosting services and will allow hosting and management of a website from your office.

This is a great option for running web-based applications through your server. This option can also be done off-site by a website host if you prefer to go that route for faster access or security.

Utilizing a server is important for your business and choosing a server can be tough, let alone installing one yourself. Let Tech Experts help you decide and make sure you get the best option possible for your small business.

Why Rebooting Your Computer Solves Many Issues

Luke Gruden is a help desk technician for Tech Experts.

If you have ever had IT help you with a computer issue, you may have noticed that one of the first things we usually recommend is rebooting the computer. That means shutting down the computer completely and turning it back on. This usually resolves most issues the computer could be having, but why is rebooting so effective?

In our day-to-day life, we are accustomed to our computers working all the time, consistently running programs with little to no faults. It comes as a big surprise when our computer does have an issue – especially when it seems like it should never have an issue in the first place. It may not seem like it, but computers are indeed machines and can have an occasional hiccup, like a car making a strange sound for a brief time. There are many hardware reasons why a computer may act up. Sometimes, the computer receives too much voltage for brief second.

Sometimes, the CPU – while operating under a heavy load – may mess up a bit or two, causing a program to not function normally. Or the hard-drive could have been directed to the wrong sector.

More common than a hardware hiccup is a software hiccup, where a program uses too many resources (or not enough resources) and can cause some processes to freeze or be unusable. The data with the program information is unreadable to the computer, but the program does not know this. When these sort of hiccups occur, it seems there is nothing that can be done to have the program run normally.

This is where a reboot can solve an issue. Turning off the computer forces all of the stuck and misread data to be flushed out. When the computer starts up again, the data that was being mismanaged has another chance to be read properly by the program and hardware.

Programs are usually very good at starting up and making sure that everything is running as it should after a fresh boot-up. If the reboot does not resolve the issue, then the issue is typically not a hiccup on the computer’s or software’s end, but another issue that needs to be investigated more closely, usually by a technician.

This is why IT techs are very likely to have you reboot your computer before continuing looking into the issue further: we want to make sure the computer didn’t just have a hiccup. This saves time on both ends, as well as prevents any unnecessary purchases or vendor calls.

In short, computers are prone to little glitches. While annoying, the plus side is that these minor bumps in the road are often pretty easy and quick to resolve.

When it doubt, reboot. You would be surprised by how many problems this can fix, such as a program not opening, and you can return to your work as soon as possible.

When a reboot doesn’t work, then it’s time to call your techs to investigate and get the problem under control.

The Purpose Of Routine Maintenance On Your PC Or Server

Anthony Glover is Tech Expert’s network engineer.

Workstations and servers are valuable assets for any small business. This is why it’s very important that we take proper care of these vital attributes.

Computers can be great, long-lasting tools if taken care of correctly and routinely. This ensures that your PCs and servers will continue to run as they should, as long as possible. There are several steps to maintain your PC or server.

Monthly Hardware Cleaning
This will keep your fans running efficiently and keep your PC or server clear of dust and debris that can potentially cause a few issues (such as heating problems, fan malfunctions, or damage to devices like your power supply).

Heat also can cause computers to run slow or sluggish. This is extremely important and should be monitored and managed by an IT professional such as Tech Experts.

Monthly Software Management
This is to ensure you provide a safe operating environment for your business. It helps to keep the functionality of all your programs and keep your computer running smoothly. By clearing caches, you eliminate temp files that could potentially cause problems for some programs and will also free up space on your hard drive. This is another key process to keep your PCs and servers running at their full potential.

Registry Cleaning
Throughout use of your PC or server, you will accumulate registry errors from programs being installed, updates, etc.

This should be cleaned and corrected on a monthly basis to ensure proper operation of your PC. When it comes to speed when booting and operating your PC or server, this is an especially big factor.

Monthly Hardware Monitoring and Recording
When you are operating a business that needs your equipment to work efficiently (which is the case for most businesses), you’ll want to check your PC and servers on a monthly basis.

Having your vital components like hard drives scanned, checked, and recorded will let you know if anything needs replaced before it fails and leaves you in a bind.

Thermal Monitoring
Heat is a vital threat that should never be overlooked as it’s essential to speed and safe operation of your PC or server.

Heat can destroy components and cause Blue Screens Of Death due to heating issues, causing the PC or server to not function at all unless it’s corrected.

You want to make sure the environment of the equipment is clean, clear, and cool to avoid overheating.

Process Monitoring
This can catch potential threats like malicious software, of course, but it can also help you and your IT department find more subtle unwanted issues such as backdoors or even rootkits that allow onboarding of your PC or server without the end-user knowing at all.

Here at Tech Experts, we provide a preventative maintenance service that can be utilized on both PCs and servers at your business. So why hassle at all if you don’t have to?

You could have an IT professional manage your computers, saving your business money and saving you time. It could even save your computers or server.

Why Technology Is Important For Your Small Business

Anthony Glover is Tech Expert’s network engineer.

In modern computing, it is very important that you have a technological solution in place to allow smooth function at your small business. Here are 5 reasons why it’s important to do so.

Business Growth
As your business grows, you’re going to need a plan for expansion if you expect to grow. Technology changes every day and it’s important to stay up to speed with the latest and greatest tech in order to move forward in the growth direction. In today’s tech, there are even data growth solutions that will grow with your business automatically.

This not only saves time with expansion, but allows your business to save money in the long run. Technology is very important and should not be taken for granted in order for your business to thrive effectively.

On-The-Move Tech
As your business grows and you begin to move forward, you will need to be able to run your business from several locations. Technology allows you to do this from one central location. Utilizing tech makes certain that you’re not only monitoring your business at all locations, but that it’s more secure than ever.

From mobile devices to laptops to networking equipment, an IT professional will provide you with the best care needed to keep your business with you at all times.

Fewer Headaches With A Managed Plan
With a managed plan (such as the ones Tech Experts offer), your computer problems are monitored and are taken care of by a tech professional.

This cleans your hands of computer problems and allows you to run your business more effectively — minus the technology headache — and keeps your business running much more efficiently.

All workstations will be managed and up-to-date, along with programs that normally would fall behind due to user awareness.

Our tech team can and will make sure that your workstations servers and network equipment will have the latest firmware and software updates available.

Automate Computation
In today’s tech there are many ways to automate normally manual tasks. Such as automated password or online form completion.

Technology is designed to complete tasks for you while you sit back and save time and save money. Take advantage of a solution that is going to improve your everyday small business life on a colossal scale. Automation is domination in the computer world and should not be taken lightly.

Reduce Redundancy
Your data is a vital component to your business and it is very important that your data does not get overlooked.

When functioning in a business environment, the best practice is to not only have a backup of your data but prevent your data from being lost to begin with. This is when redundancy comes in.

Your server for your business should be monitored, verified, and managed by an IT professional. This will allow you to function throughout the day without worrying about your data being safe and secure, keep an increased outlook on productivity, and allow for a guaranteed solution for data retrieval.