You may have noticed recently that our field work order format has changed. This is because we recently implented a new Professional Services Automation software system to manage our work flow and service contract processes more efficiently.
This new system also offers enhanced communication features, keeping you informed when work orders are opened, ticket statuses change, or orders are closed.
You can also initiate service requests through a special client portal, which also gives you access to historical ticket information, recent invoices, and the ability to update open tickets.