Unified Communications (UC) is a ready-to-use system that allows for seamless communication in numerous ways such as phone, video, screen sharing, chat and file management.
The system operates as a cloud service, making it easily accessible to all team members with access to the Internet. But why should anyone consider switching to unified communications?
There are several reasons, but this is the most crucial: Business leaders who adopt UC would be able to impact their business every day and make it seamless for employees to interact with each other.
That said, we’ll list 5 of the key features of this concept to help you better understand how it can help you scale your business.
Mobility
When connected to unified communications, all employees can stay connected at all times and from all locations. It doesn’t matter whether they’re working from home, vacationing on a remote island, or sitting in the office. They’ll still be able to chat, receive calls, and more.
Unified messaging
This allows employees to handle different message types using a single tool. They can easily switch communication modes, depending on their needs.
Conferencing
Whenever you need conferencing tools, you’ll have them in the palm of your hand.
You can allow a group of teammates or customers from outside your organization to connect and speak via video or audio from different locations.
Fax support
Faxes received through unified communications appear as email attachments. This way, users can also receive faxes on their desktops and smartphones.
Presence
This feature lets other users know each other’s status. That means you’ll be able to see when someone is online (Active), busy (Do Not Disturb), or away (Out of the Office).