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Planning Digital Transformation? Don’t Forget Your Team

Have you heard of the term “digital transformation?” It’s where you introduce new technology across every part of your business, to help you sell more, deliver better customer service and be more efficient/profitable.

That word ‘transformation’ sounds impressive, doesn’t it? It’s like your business is a caterpillar, ready to emerge from its cocoon as a dazzling, tech-savvy butterfly.

But hold on a minute, let’s not forget about the most important part of this metamorphosis – your people.

Yes, you read that right. It’s not technology that should be at the heart of any digital transformation… it’s people.

Businesses often make the mistake of getting caught up in the whirlwind of “cool new tech” and forget about the human element. How many times have you heard of a company rolling out a major new software system, only for their employees to struggle with the change?

The truth is, the success of any digital transformation hinges on your team’s buy-in. You can have the most cutting-edge technology in the world, but if your people hate using it, it’s going to fail.

So how do we put people first in digital transformation? It starts with communication. Your team needs to understand why change is happening and how it will benefit them. This isn’t just a one-time announcement, but an ongoing two-way conversation.

Next, you need champions. These are individuals at all levels of the business who are enthusiastic about the change and can help others get on board. Enthusiasm is contagious!

And finally, you need to break down silos. The digital world thrives on collaboration, and your business should too. If departments are working in isolation, you’re not harnessing the full potential of your team or your technology.

Let’s not forget about the role of AI in all this. Generative AI systems, such as ChatGPT, have been making waves in the media, highlighting the importance of the human element in the digital transformation debate. After all, technology should serve people, not the other way around.

The pace of technological advancement is dizzying, no doubt about that. But amidst all the change, one thing remains constant – the importance of putting people, processes and culture at the center of your digital transformation.

If we can help you with any kind of technology project, just give us a call.

Learn How To Spot Fake LinkedIn Sales Bots

LinkedIn has become an invaluable platform for professionals. People use it to connect, network, and explore business opportunities. But with its growing popularity have come some red flags. There has been an increase in the presence of fake LinkedIn sales bots.

These bots impersonate real users and attempt to scam unsuspecting individuals. This is one of the many scams on LinkedIn. According to the FBI, fraud on LinkedIn poses a “significant threat” to platform users.

Lets delve into the world of fake LinkedIn sales bots. We’ll explore their tactics and provide you with valuable tips. You’ll learn how to spot and protect yourself from these scams. By staying informed and vigilant, you can foster a safer LinkedIn experience.

Identifying fake LinkedIn connections

Social media scams often play on emotions. Who doesn’t want to be thought of as special or interesting? Scammers will reach out to connect. That connection request alone can make someone feel wanted. People often accept before researching the person’s profile.

Put a business proposition on top of that, and it’s easy to fool people. People that are looking for a job or business opportunity may have their guard down. There is also an inherent trust people give other business professionals. Many often trust LinkedIn connections more than Facebook requests.

How can you tell the real requests from the fake ones? Here are some tips on spotting the scammers and bots.

Incomplete profiles and generic photos

Fake LinkedIn sales bots often have incomplete profiles. They’ll have very limited or generic information. They may lack a comprehensive work history or educational background. Additionally, these bots tend to use generic profile pictures. Such as stock photos or images of models.

If a profile looks too perfect or lacks specific details, it could be a red flag. Genuine LinkedIn users usually provide comprehensive information.

Impersonal and generic messages

One of the key characteristics of fake sales bots is their messaging approach. It’s often impersonal and generic. These bots often send mass messages that lack personalization. They may be no specific references to your profile or industry. They often use generic templates or scripts to engage with potential targets.

Excessive promotional content

Fake LinkedIn sales bots are notorious for bombarding users. You’ll often get DMs with excessive promotional content and making unrealistic claims. These bots often promote products or services aggressively. Usually without offering much information or value.

Inconsistent or poor grammar and spelling

When communicating on LinkedIn, pay attention to the grammar and spelling of messages. You may dismiss an error from an international-sounding connection, but it could be a bot.

Fake LinkedIn sales bots often display inconsistent or poor grammar and spelling mistakes. These errors can serve as a clear sign that the sender is not genuine. Legitimate LinkedIn users typically take pride in their communication skills.

Unusual connection requests and unfamiliar profiles

Fake LinkedIn sales bots often send connection requests to individuals indiscriminately. They may target users with little regard for relevance or shared professional interests.

Be cautious when accepting connection requests from unfamiliar profiles. Especially if the connection seems unrelated to your industry or expertise.

Satellites Are Safe In Space…But Not Cyber-Space!

Yes, satellites are indeed vulnerable to cyberattacks.

As sophisticated technologies, satellites are not immune to the risks posed by cyber threats. While they operate in space, they are still managed and controlled through ground stations on Earth, making them susceptible to various types of cybervulnerabilities.

Think about it…

Like any computer system, satellites can be infected with malware or viruses, affecting their functionality and data integrity. They can also be overwhelmed with excessive traffic, causing temporary or permanent disruptions, like any other DDOS attack.

Attackers can also send false signals or information to satellites, leading to incorrect data processing or navigation errors.

Imagine if a company’s computer systems crash, or there’s a big cyber-attack, or a natural disaster like a flood or fire strikes their office.

With a well-thought-out plan in place, you (and your coworkers)can quickly get back on your feet, minimize the damage and continue serving customers.

The disaster recovery plan includes things like data backups, so important information doesn’t get lost forever. It also outlines who’s in charge of what during the crisis, so everyone knows what to do.

If hackers gain access to the ground stations or satellite control systems, they may be able to manipulate or disrupt satellite operations. Intercepting that communication signal could expose sensitive information!

While less common, physical attacks on satellites or their infrastructure in space can also occur, leading to a loss of functionality.

If someone successfully hacked a satellite, it could impact critical services such as communication, navigation, weather forecasting and national security.

For this reason, space agencies, satellite operators, government organizations and other stakeholders are continuously working to enhance satellite cybersecurity measures and stay ahead of potential threats!

Do you have a disaster recovery plan?

Having a disaster recovery plan might seem like extra work, but it’s a smart and responsible thing to do.

It helps keep the company running smoothly even when bad things happen, and it shows that you’re ready for anything! So, just like how we prepare for unexpected situations in our daily lives, companies need to have a disaster recovery plan to be ready for anything that comes their way.

It’s like having an emergency kit ready for unexpected disasters. Just like how we keep a flashlight, some snacks, and first aid supplies handy for emergencies, a disaster recovery plan is a strategy for what to do when major problems occur that disrupt operations.

A disaster recovery plan also ensures that you have a safe place to work from in case their usual office is unavailable (like, say, if a global pandemic were to strike?).

When something major happens, it’s normal for people to panic. A disaster recovery plan that has been routinely tested, updated and studied will save you from the panic, and headache, of what to do when the worst goes down.

Instead, you’ll be back to business as usual in no time.

Is Your Team Suffering From Cyber Security Fatigue?

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Recently, we’ve seen a concerning trend among businesses: cyber security fatigue.

It’s a phenomenon that occurs when people become overwhelmed and desensitized to the constant barrage of cyber threats and security alerts they face on a daily basis.

You may be thinking, “My business is too small to be a target for cyber criminals.”

Unfortunately, that couldn’t be further from the truth. In fact, small businesses are often targeted precisely because they are seen as easier targets.

Cyber criminals know that small businesses don’t have the same resources as larger corporations, making them more vulnerable to attacks.

So, how can you tell if your business is suffering from cyber security fatigue? Here are a few signs to look out for: [Read more…] about Is Your Team Suffering From Cyber Security Fatigue?

Meetings Are Making Your People Less Productive

Are you one of the many businesses that still offers your people the flexibility of remote or hybrid working?

If so, you’re probably relying on video meetings a lot more than you usually would. And that makes sense, because it feels like the easiest way to get people together at the same time.

But meetings can be a real drag for everyone at some stage. Whether you’re dealing with introverted employees who are hesitant to speak up, scheduling conflicts that make it tough to get everyone in the same virtual room, or colleagues who try to take all the credit for your brilliant ideas (the worst!), meetings can actually slow down your productivity.

So what are some simple solutions to help?

For projects that have a visual element, digital whiteboards are your new best friend. These handy tools allow for collaboration wherever, whenever, and replicate the feeling of being in an actual conference room. Plus, they don’t put anyone on the spot, so introverted employees can contribute without feeling self-conscious.

And for projects that don’t require visuals? Maybe collaborative docs could be a good alternative for you. These documents are easily shared and distributed, making it easy for team members to work together in real-time or asynchronously.

Let your team know that they don’t need to respond immediately to every notification or email. And if you really want to free up some time for deep-focus work, consider implementing a “no meetings” policy like Shopify has done.

This empowers your team to work when they’re most effective, regardless of their time zone.

When it comes to productivity, transparency is key! So have you considered prioritizing public channels over direct messages? It can be a game-changer for your team as it helps everyone understand how different individuals and teams work, and increases workers’ faith in their managers.

In fact, research shows that employees who trust their leadership are 50% more engaged at work! And when it comes to clarifying priorities, the responsibility falls on leadership. Make sure you’re coaching your direct reports and giving regular feedback. Consider consolidating work in one platform to make things simpler.

By choosing the right tools and minimizing time spent in meetings, you can increase your productivity and get more done in less time. So why wait? If we can help you get started, get in touch.

Zero-Click Malware Is The Latest Cyber Threat

In today’s digital landscape, cybersecurity threats continue to evolve. They pose significant risks to individuals and organizations alike.

One such threat gaining prominence is zero-click malware. This insidious form of malware requires no user interaction. It can silently compromise devices and networks.

One example of this type of attack happened due to a missed call. That’s right, the victim didn’t even have to answer. This infamous WhatsApp breach occurred in 2019, and a zero-day exploit enabled it. The missed call triggered a spyware injection into a resource in the device’s software.

A more recent threat is a new zero-click hack targeting iOS users. This attack initiates when the user receives a message via iMessage. They don’t even need to interact with the message of the malicious code to execute. That code allows a total device takeover.

Understanding zero-click malware

Zero-click malware refers to malicious software that can do a specific thing. It can exploit vulnerabilities in an app or system with no interaction from the user. It is unlike traditional malware that requires users to click on a link or download a file.

The dangers of zero-click malware

Zero-click malware presents a significant threat. This is due to its stealthy nature and ability to bypass security measures. Once it infects a device, it can execute a range of malicious activities including:
• Data theft
• Remote control
• Cryptocurrency mining
• Spyware
• Ransomware
• Turning devices into botnets for launching attacks

This type of malware can affect individuals, businesses, and even critical infrastructure. Attacks can lead to financial losses, data breaches, and reputational damage.

Fighting zero-click malware

To protect against zero-click malware, it is crucial to adopt two things. A proactive and multilayered approach to cybersecurity. Here are some essential strategies to consider:

Keep software up to date

Regularly update software, including operating systems, applications, and security patches. This is vital in preventing zero-click malware attacks. Software updates often contain bug fixes and security enhancements.

Put in place robust endpoint protection

Deploying comprehensive endpoint protection solutions can help detect and block zero-click malware. Use advanced antivirus software, firewalls, and intrusion detection systems.

Use network segmentation

Segment networks into distinct zones. Base these on user roles, device types, or sensitivity levels. This adds an extra layer of protection against zero-click malware.

Educate users

Human error remains a significant factor in successful malware attacks. Educate users about the risks of zero-click malware and promote good cybersecurity practices. This is crucial.

Encourage strong password management. As well as caution when opening email attachments or clicking on unfamiliar links.

Use behavioral analytics and AI

Leverage advanced technologies like behavioral analytics and artificial intelligence. These can help identify anomalous activities that may indicate zero-click malware.

Conduct regular vulnerability assessments

Perform routine vulnerability assessments and penetration testing. This can help identify weaknesses in systems and applications.

Uninstall unneeded applications

The more applications on a device, the more vulnerabilities it has. Many users download apps then rarely use them. Yet they remain on their device, vulnerable to an attack.

Only download apps from official app stores

Be careful where you download apps. You should only download from official app stores. And always keep your apps updated using your device’s app store application.

Do You Still Believe In These Common Tech Myths?

Is it okay to leave your smartphone charging overnight? Do Macs get viruses? And what about those 5G towers? What’s going on with those?

Common tech myths can often lead to misunderstandings. They can even hinder your ability to fully use various tools and devices.

Let’s debunk some of the most common tech myths that continue to circulate and explore the truth behind them.

Myth 1: Leaving your device plugged in overnight damages the battery

First is one of the most persistent tech myths. Leaving your device plugged in overnight will harm the battery life. But this myth is largely outdated.

Modern smartphones, laptops, and other devices have advanced battery management systems.

These systems prevent overcharging. Once your device reaches its maximum charge capacity, it automatically stops charging. So, feel free to charge your gadgets overnight without worrying about battery damage.

Myth 2: Incognito mode ensures complete anonymity

While incognito mode does provide some privacy benefits, they’re limited.

For example, it mainly prevents your device from saving the following items:
• Browsing history
• Cookies
• Temporary files

However, it does not hide your activities from your internet service provider (ISP). Nor from the websites you visit.

Myth 3: Macs are immune to viruses

Another prevalent myth is that Mac computers are impervious to viruses and malware. It is true that Macs have historically been less prone to such threats compared to Windows PCs. This does not make them immune.

It’s true that in 2022, 54% of all malware infections happened in Windows systems and just 6.2% happened in macOS. But as of January 2023, Windows had about 74% of the desktop OS share to Mac’s 15%. So, it turns out the systems aren’t that different when it comes to virus and malware risk.

The data shows the infection rate per user on Macs is 0.075. This is slightly higher than Windows, at 0.074. So, both systems have a pretty even risk of infection.

Myth 4: More megapixels mean better image quality

When it comes to smartphone cameras, savvy marketing sometimes leads to myths. Many people believe that more megapixels equal better image quality. This is a common misconception.

Other factors, in addition to megapixels, play a significant role, such as:
• The size of individual pixels
• Lens quality
• Image processing algorithms
• Low-light performance

A camera with a higher megapixel count may produce larger images. But it does not guarantee superior clarity, color accuracy, or dynamic range. When choosing a smart-phone or any camera, consider the complete camera system.

Boost Your Team’s Engagement With Better Tech

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

The stresses and pressures of the cost of living crisis are hitting many people hard. That makes employee engagement more of a challenge than ever.

As a business, you might be finding it hard yourself. It may not be possible to offer salary rises that keep pace with inflation.

And at the same time, you might be asking more of your people or making changes to the workplace that are hard for some to adjust to.

The last thing you want is to lose good people just when you need everyone firing on all cylinders.

That’s why some of the most effective engagement strategies right now involve relieving the stress and tedium of repetitive tasks and removing workplace frustration – with the added benefit that you become more efficient in the process. [Read more…] about Boost Your Team’s Engagement With Better Tech

Fake Software Ads Used To Distribute Malware

Google is most people’s first port of call for help or information online – something cyber criminals are using to their advantage.

Specifically, they are targeting Google ads, impersonating campaigns for popular software such as Grammarly, Slack, Ring, and many others. This is nothing to do with those companies, but to the untrained eye they look like the real deal… which is how they’re tricking people into clicking the ads.

If you’re not using an ad blocker, you’ll see promoted pages at the top of your Google search results. These look almost identical to the non-promoted, down page organic search results, so you or your people could easily be tempted to click.

It’s a complicated scam. Criminals clone the official software websites, but instead of distributing the genuine product, when you click download they install ‘trojanized’ versions. That’s geek speak for malware that disguises itself as real software.

Google is working to protect us by blocking campaigns it’s able to identify as malicious. But criminals have tricky ways around that too.

Ads first take you to a benign-looking website – which the crooks have created. This then redirects you to a malicious site that convincingly impersonates a genuine page. That’s where the malware lurks waiting for a click, beyond Google’s reach.

Worse, in many cases, you’ll still get the software you’re trying to download, along with a hidden payload of malware. That makes it harder to tell that your device or network has been infected and may give the malware longer to do its job.

To stay protected, train your team about the dangers and make sure everyone is on the lookout for anything that doesn’t seem quite right.

Encourage people to scroll down the Google results until they find the official domain of the company they’re looking for, and make it a policy that people seek permission before downloading any software – no matter how innocent it may seem.

You could also consider using an ad blocker in your browser. That will filter out any promoted results from your Google search for some extra peace of mind.

For help and advice with training, software policies and network security give us a call.

Six Immediate Steps You Should Take If Your Netflix Account Is Hacked

Netflix is one of the most popular and well-known streaming services. The platform has become an essential part of many people’s daily entertainment routines. Unfortunately, like any online service, Netflix accounts can be vulnerable to hacking.

You might not think something as benign as Netflix could represent a security risk to your business. In most cases, your company laptop (as well as any devices your spouse or children might use) are connected to the same home network as your streaming services. This gives cyber-criminals an easy way to gain a foothold into your equipment.

Hackers take advantage of “phishing overload.” Once they breach your account, they’re usually quiet for a bit, hoping you’ll mistake the Netflix suspicious login warning for a fake.

Here are some things to do right away if you fear your account is hacked:
1. Go to the Netflix site & try to log in.
2. If you can log in, change your password immediately.
3. If you can log in, remove any strange payment methods
4. Contact Netflix support and let them know that you think you’ve been compromised (don’t skip this step).
5. Watch your bank statements.
6. Change the password for other accounts that used the same one as your Netflix account.