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TechTidBit – Tips and advice for small business computing – Tech Experts™ – Monroe Michigan

TechTidBit - Tips and advice for small business computing - Tech Experts™ - Monroe Michigan

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Hard Drives

Please, Back Up Your Data!

July 26, 2007

All too often, we see clients who rarely, if ever, back up their critical data. And in all the years we’ve been repairing computers, we’ve never seen one break at a convenenient time. More often than not, your hard drive will fail at precisely the time you can least-afford to lose your data.

If all you use your computer for is occasional email or web browsing, a hard drive failure may not be too critical. But we’ll often go into a new client’s office and find their critical files aren’t being backed up, either locally on workstations, or on their server.

Even worse are those network installs we’ve encountered that don’t even include backup devices.

A recent issue of PC Magazine had an article on the nuts and bolts of data backup. It contained a lot of the same concepts that we’ve been preaching for eons and the highlights are worth repeating here.

  • Identify what you absolutely can’t afford to lose – photographs, financial information, address book, downloaded music, etc. – and ensure that they get backed up regularly.
  • For local computer and workstations, backup to compact disks if at all possible. They’re cheap, fast, safe and easy. If you have more data than will fit on a CD, go to DVD (which holds about 6 times more than a CD).  • If your files won’t fit on a DVD… think about a more professional backup system such as a REV drive from Iomega. If you have that much data, it is worth the investment in a professional backup solution to protect it.
  • Determine your optimal backup schedule by asking yourself how much data would be a hardship to reproduce if it were lost. Those who can’t afford to lose even one day’s work should back up every day. If recreating a week’s worth is no problem, then a weekly backup may do the trick. Either way, take the time to do the backup – recreating the data will take you much longer!
  • Store one copy of your data off-site. If your home or office burns down, backup disks that are sitting next to the computer won’t help you much.
  • Collect the installation CDs for all of your programs and store them together. Make copies of those disks that are critical to your business and keep them off-site.
  • Don’t be too quick to trash or overwrite older backups. If you encounter file troubles (data corruption or virus infection, for example), the most recent backup of that file may have the same problem.
  • Multiple solutions, such as daily back-ups on CD or DVD and weekly backups on a REV drive or tape system, give you more effective recovery and better protection.
  • Most consumer programs won’t copy files that are in use. Be sure to close all files before you run a backup. This is particularly important to note on server-based systems: You must invest in an open-file backup option for your backup system.
  • Check backups often to make sure they’re current (open the disk and verify the date of a recently used file). All too often, we hear horror stories from people who were convinced that they were backing up properly, only to find that nothing was actually being written to the disk or tape.

Backing up your important files can be painless. The same cannot be said of losing them. Give us a call and we’ll show how to make it quick and easy.

Detect Hard Disk Failure Before It Happens

May 26, 2007

Roughly 60% of all disk drive failures are mechanical in nature – from spindle-bearing wear to read/write heads banging into delicate disk platters – and now technology built into the drives can report anticipated and specific failures to give you a chance to rectify the situation, hopefully before it is too late to retrieve your data.

In addition to monitoring a variety of parameters related to mechanical events (disk platter RPM, time to spin up, motor current, head seek failures, and sudden shock to the drive chassis), S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) can report read and write retry attempts necessary due to defective areas on the disk or head failure or drive temperature.

Many S.M.A.R.T.-enabled drives can also report how many times they have been turned on and off and the number of hours the drive has been on.

If S.M.A.R.T. is enabled in your system BIOS, the BIOS will check and report any early or permanent signs of disk failure. You can also monitor your drive’s condition with a S.M.A.R.T.-aware disk monitoring program.

To view all available S.M.A.R.T. information about your drive, try the free DiskCheck utility from http://www.passmark.com/products/diskcheckup.htm.

DiskCheck is a nonresident utility that will show you exact drive information and all of the supported S.M.A.R.T. statuses from your drive.

There’s also Ariolic Software’s ActiveSMART (http://www.ariolic.com/activesmart/) resident monitoring tool, which provides a wealth of detail on drive status and notification of potential failures.

If you get a S.M.A.R.T. warning about a drive failing, back up your data immediately and replace the drive.

A failing disk drive is no fun. A failed disk drive is even less so. In working with our clients, we’ve encountered a lot of grieving “Have I lost all of my data?” looks from end users.

It is indeed a sad time. Many times, clients don’t “get religion” about data backup until something catastrophic like this occurs.

A plethora of disk drive repair and data recovery tools are available to help recover your data. But, the single most effective way to ensure you won’t lose your data in the event of a hardware problem is to make regular backups!

We’ve long since given up on the pedestrian Norton Utilities like Norton Disk Doctor because it does not do enough to spend the time running it, especially for those really cranky lost partitions, erratic mechanical problems inside the drive, and when S.M.A.R.T. says the drive is bad or going to be bad soon.

When it’s time to recover partitions and data we unlock our arsenal of serious disk recovery tools, which are:

  • Steve Gibson’s SpinRite 6.0 (www.spinrite.com) for finding and fixing or moving bad data blocks on FAT, NTFS, Linux, Novell, Macintosh, and even TiVo volumes.
  • Ontrack’s Easy Data Recovery (www.ontrack.com) for digging deep inside a drive and extracting recovered data to other media.
  • Symantec’s GHOST (www.symantec.com) to “peel” data off a bad drive to a disk image for replacement onto another drive, or to extract individual datafiles with Ghost Explorer.

And, if our internal data recovery efforts fail, we always have the option  of sending a drive out to a special data recovery service, such as Ontrack (www.ontrack.com) or Action Front (www.actionfront.com).

These services are typically very expensive – sometimes $1000 or more – but if it is the only option to recover your data, other than re-keying everything, it may well be worth the cost.

Just remember – regular, monitored backups are your best defense against hardware failure and data loss.

Defragging Your Hard Drive Can Make Your PC Run Fast

April 25, 2007

Defragging your hard drive is one of the most overlooked PC maintenance tasks, yet one of the simplest ways to keep your PC running fast.

When your files are organized, your hard drive has to work less to retrieve data, which speeds up the computer.

In Windows XP, open My Computer and right-click the hard drive, then click Properties and look under the Tools tab.

You will select the hard drive you want to defragment and click Analyze to see the state of the drive. The computer will take a moment to test the hard disk, then show you a graphical representation of the drive. Mostly blue bands indicate a healthy state on contiguous files.

Scattered red bands indicate fragmented files. If you have a lot of these, Windows will prompt you to defrag and you should accept when ready.

You’ll want to schedule your defrag, since you won’t be able to use the PC while this utility is running. Consider doing this when you leave the office for the day – it could take a few hours to complete depending on drive size.

If defragmenter produces errors, consider running defrag from within Safe Mode, where most services are stopped and nothing is using the drive.

How often you defrag the hard drive depends on your usage. If you constantly add and remove large files, you will need to do this often. If you do general PC work like checking Emails, working on spreadsheets, etc you will only need to perform this task about every two months.

Sleep Easier With Automatic Off Site Backup Services From Tech Experts!

January 23, 2007

Off-site backup service from Tech Experts eliminates the risk of fire, flood, theft, hard drive failure, or even human error! Your precious data is automatically and securely sent across the Internet to Tech Experts’ backup server.

Your files remain on our server, for easy, instant retrieval. In fact, you can get any file as it existed in the past 30 days within five minutes.

Try that with a tape drive!

The best part is you don’t have to do anything. It happens automatically in the middle of the night.

No swapping tapes, no remembering to hook up the backup drive. Even on holidays!

And it’s secure enough for health care/HIPAA companies, law firms, and other sensitive data. Backup Service starts at only $59.95 per month!

Call us today for more information.

Sleep Easier With Automatic Off Site Backup Services From Tech Experts

December 29, 2006

Off-site backup service from Tech Experts eliminates the risk of fire, flood, theft, hard drive failure, or even human error! Your precious data is automatically and securely sent across the Internet to Tech Experts’ backup server.

Your files remain on our server, for easy, instant retrieval. In fact, you can get any file as it existed in the past 30 days within five minutes.

Try that with a tape drive!

The best part is you don’t have to do anything. It happens automatically in the middle of the night.

No swapping tapes, no remembering to hook up the backup drive. Even on holidays!

And it’s secure enough for health care/HIPAA companies, law firms, and other sensitive data. Backup Service starts at only $59.95 per month!

Call us today for more information.

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