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Introduction To Smart Home Technology For Small Biz Owners

In the past, the concept of a “smart home” might have conjured up images of futuristic living spaces from science fiction movies. Today, technology such as video telephones and voice-activated lights have made those dreams a reality.

However, with the rapid advancement of technology, some traditional problems persist, such as security vulnerabilities and connectivity issues. If you’re incorporating smart home technology into your small business, understanding these challenges and knowing how to address them is essential.

Here are some of the most common smart home issues and solutions.

Connectivity woes

Problem: Your smart devices frequently lose connection or have slow performance.

Solution: Start by restarting your router and any problematic devices. This often resolves temporary connectivity issues. If problems persist, check the placement of your router. It should be in a central location to evenly distribute the Wi-Fi signal throughout your premises.

For larger spaces, consider investing in a Wi-Fi extender to boost signal strength and expand coverage.

Device unresponsiveness

Problem: Devices fail to respond to commands or operate sluggishly.

Solution: The first step in troubleshooting unresponsive devices is to turn them off and on again. This can clear out any temporary glitches affecting performance.

Additionally, ensure your devices are running the latest software updates, as these can include important fixes and improvements.

Battery drain

Problem: Smart devices are consuming battery power more quickly than expected.

Solution: Adjust the device settings to optimize power usage. Disable unnecessary features and reduce the frequency of updates or checks that the device conducts autonomously. These small adjustments can significantly extend battery life.

Incompatibility issues

Problem: Smart devices don’t communicate or work well together.

Solution: Ensure all devices are compatible with your chosen smart home platform (such as Google Home, Amazon Alexa, or Apple HomeKit). When purchasing new devices, review the manufacturer’s specifications to ensure they can integrate smoothly with your existing setup. This can prevent a lot of frustration and ensure that your devices can work together seamlessly.

Security concerns

Problem: Vulnerability to hacking and unauthorized access.

Solution: Secure all devices with strong, unique passwords. Avoid using default or easily guessed passwords. Implement two-factor authentication (2FA) wherever possible, adding an extra layer of security by requiring a second form of verification to access accounts.

App troubles

Problem: Apps controlling the smart devices frequently crash or lose connection.

Solution: If your app isn’t working correctly, first try logging out and logging back in. This can refresh the app’s connection to your devices. If this doesn’t solve the problem, uninstalling and then reinstalling the app may resolve underlying issues.

Automation gone wrong

Problem: Automated functions don’t operate as expected.

Solution: Review the automation rules you’ve set up and test them one at a time. This approach helps identify where things are going wrong so you can make necessary adjustments.

Limited range

Problem: Devices far from the Wi-Fi router or hub have poor connectivity.

Solution: Move devices closer to your router or smart home hub. This can enhance their communication reliability and speed.

Ghost activity

Problem: Devices activate unexpectedly or exhibit unexplained behavior.

Solution: Investigate any unusual activity thoroughly as it could indicate security issues. Change your passwords regularly and monitor device logs for any unauthorized access.

Feeling overwhelmed

Problem: The complexity of managing a smart home system can be daunting.

Solution: Take advantage of device manuals and online tutorials. These resources can provide valuable guidance on setup and troubleshooting. If needed, don’t hesitate to seek out professional help to ensure your smart home setup meets your business needs efficiently.

By understanding these common issues and solutions, you can better manage smart home technology both at home and in your business, ensuring a smoother, more secure operation. If we can help, please reach out – (734) 457-5000, or info@mytechexperts.com.

Keep Your Smart Home From Turning Against You

Smart homes offer unparalleled convenience and efficiency. But as we embrace the convenience, it’s essential to consider the potential risks.

Recent headlines have shed light on the vulnerabilities of smart home technology, such as the story in the New York Post’s article titled “Locked Out & Hacked: When Smart Homes Turn on Owners.”

The article describes smart home nightmares. Including the new owner of a smart home that unexpectedly got locked in. The prior owner had left preprogrammed settings. Suddenly at 11:30 p.m., the home told him it was time to go to bed and locked every door in the house.

Another technology victim was a woman terrorized by lights and sounds at home. Her ex-partner was maliciously manipulating the smart technology.

As homes get smarter, how can you avoid a similar experience? We’ll explore some key strategies to protect your home and your privacy.

Secure your network

The foundation of any smart home is its network. Just as you wouldn’t leave your front door wide open, you shouldn’t neglect Wi-Fi security.

Strengthen device passwords

Avoid using easily guessable information like “123456” or “password.” Use a combination of upper and lower-case letters, numbers, and symbols.

Enable two-factor authentication (2FA)

Many smart home device manufacturers offer 2FA as an extra layer of security. This helps keep unwanted people out.

Regularly update firmware

Firmware updates are essential for fixing security vulnerabilities in your smart devices. Make it a habit to check and apply firmware updates regularly.

Vet your devices

Look for products that have a history of prompt updates and robust security features. Avoid purchasing devices from obscure or untrusted brands.

Isolate sensitive devices

Consider segregating your most sensitive devices onto a separate network, if possible.

Review app permissions

Smart home apps often request access to various permissions on your devices. Before granting these, scrutinize what data the app is trying to access.

Be cautious with voice assistants

Review your voice assistant’s privacy settings. Be cautious about what information you share with them. Many devices can be programmed to not listen by default.

Check your devices regularly

Regularly check the status and activity of your smart devices. Look for any unusual behavior.

Understand your device’s data usage

Review your smart device’s privacy policy. Understand how it uses your data.

Stay informed

Finally, stay informed about the latest developments in smart home security. Subscribe to security newsletters.

Are Smartphones And Tablets Killing The Traditional PC?

In the early days of the Internet, there was only one device that enabled you to access it. That was the desktop computer.

Laptop computers have existed for as long as desktops have, but due to hardware limitations, they never really became a viable alternative.

In a technical sense, laptops are “mobile” devices, but still require the user to be seated to use. It hasn’t been until recently that we have seen truly mobile devices.

The Rise Of Smartphones
The first smartphone was invented in 1992, three years before the term “smartphone” even existed. It was IBM’s “Simon,” which was a cellphone with a monochrome LCD touchscreen and a stylus.

It was the first phone was able to send faxes, pages, and emails and it was even capable of running third party applications.

It came with built-in features that are so commonplace on today’s smartphones that most people take them for granted, such as a calendar, a notepad, a world clock, and a way to schedule appointments.

Simon didn’t sell well and its $899 price tag surely didn’t help move units either. For comparison, that’s the same purchasing power as $1607 in 2018.

It wasn’t until Apple’s iPhone in 2007 that the modern smartphone became mainstream. IBM was able to sell a total of 50,000 Simon smartphones over its entire lifetime, a number that is dwarfed by Apple’s 1.4 million iPhone sales in the first year of its existence.

The Aging Desktop
Hardware advancements in recent years have made smartphones powerful enough to perform all the basic functions that consumers were using desktops for in the early days of the Internet.

Smartphones are also priced lower than their desktop counterparts. Sure, if you compare the price of a brand new, top-of-the-line smartphone to a much more powerful desktop PC you may find that the desktop by itself is less expensive.

But for a desktop to function you also need peripherals like a monitor, keyboard, a mouse, speakers, etc. You also need a desk, a chair, a constant source of power, and, in most cases, an entire dedicated room. One could make the argument that you need to pay for a cell phone service to be able to use all the functions of a smartphone, but that isn’t much different than paying for an ISP.

Tablets
In 2010, Apple made yet another mobile device that would change the tech world forever: the tablet. Tablets are essentially large smartphones although they aren’t typically used to make phone calls.

Due to their size, they are capable of carrying stronger hardware than smartphones and they are easier to use as a practical tool in the workplace. There are even specialized “professional” tablets that are designed with detachable keyboards and Bluetooth mice that run the same operating systems that their desktop cousins do.

They weigh less than modern “lightweight” notebook laptops, and have the advantage of a touchscreen. Their functionality comes at a steep price though, and it’s one that will be felt by your wallet. Most “professional” laptops will cost even more than the most powerful desktops and laptops.

No Clear Winner
Each option has different pros and based on how you intend to use it. Although smartphones and tablets have been quickly taking over the home user market, almost all workplaces still use the desktop computer.

The price per performance ratio is still in the desktop’s favor. It could be a very long time before mobile devices gain the functionality of a desktop while matching their price.

Is Your Smart TV Spying On You? (Hint: It Is.)

Frank DeLuca is a field technician for Tech Experts.
There’s a good chance your smart TV is spying on you. Smart TVs often analyze the videos you’re watching and report back, whether you’re watching live TV, streaming videos on a service like Netflix, or playing local video files. Worse yet, this can be a security problem.

Smart TVs not only usually have bad interfaces, but they spy on what you’re watching even when you aren’t using their “smarts.”

Modern smart TVs often have “features” that inspect what you’re watching and report it back to some company’s servers.

This data can be sold to marketers or it could be tied to you somehow to create a better ad-targeting profile.

In reality, you are not getting anything out of this as the TV manufacturer just makes some more money on the side by collecting and selling this data.

Smart TVs also have questionable security protections.

For instance, Vizio TVs were discovered to be transmitting tracking data without any encryption, so other people could possibly snoop on the snoopers. They also connect to a server without checking if it’s a legitimate server, so a man-in-the-middle attack could send commands back to the TV.

Vizio says it has fixed this problem and TVs will automatically update to a new firmware.

But are those smart TVs even checking to ensure they’re downloading legitimate firmware files with correct digital signatures?

Based on TV manufacturers’ cavalier attitude towards security in general, I wouldn’t bet on it.

To make matters worse, many smart TVs have built-in cameras and microphones. If the security is so shoddy in general, it would theoretically be possible for an attacker to spy on you through your TV.

What can you do to stop your TV from spying on you?

Just don’t connect your smart TV to your home network and you’ll be protected from whatever built-in analysis features it has and any security vulnerabilities that could be exploited.

If the TV is not connected to the Internet, then it cannot transmit data out.

If you have connected it to the network, go into your smart TV’s settings and disconnect it from the Wi-Fi. Don’t connect it to the network with an Ethernet cable either.

If you’ve already connected to the Wi-Fi network, try to get your smart TV to forget the password. If you can’t, you may need to reset it to its factory default settings. When you set it up again, don’t give it the Wi-Fi password.

This will also prevent your smart TV from embedding extra advertisements into other things you watch — yes, some Samsung smart TVs actually do that!

The best, most secure way to get “smart features” on your TV is by plugging in a streaming box like an Apple TV, Roku, Chromecast, Fire TV, video game console, or one of the many other devices that works better and should be more secure than your smart TV. In which case, that box can be connected to the Internet.

This is part of a larger problem with the “Internet of Things” that society is beginning to grapple with, which envisions modern appliances like your toaster, blender, microware, and fridge becoming “smart” and connecting to the network.

Most devices’ manufacturers don’t seem capable of (or are apathetic toward) creating software and continually updating it so it remains secure.

Smart appliances are great, but the reality of spying and security holes will be a serious problem.

Drawbacks To The “Smart” World

We have mentioned ransomware and viruses many times. It’s something that can be seen daily without much effort. Everywhere you look, a computer is hacked and held for ransom. The user ends up losing everything in most scenarios.

However, in today’s world, we have more than just laptops and desktops. What if someone hacked your fancy new “smart” device? If someone took over or locked you out of your phone, then what would be your next move? What if they locked your home devices like your thermostat or refrigerator? The technological world can sometimes cause quite a panic.

The first question to address is a pretty big concern: How in the world does this even happen? With poor security standards, it’s not the most difficult job for those with malicious intent. In the most recent scenario released, a thermostat was hacked by adding files remotely and setting them to run in the background.

The operating system on the device did not check the security or contents of any files processed and ran the ransomware, which then requested money. In this case, if the victim did not pay, the temperature would be locked at 99F degrees.

Sadly, this is just one example. While not all malware attacks on smart devices may cause this type of concern, others are no better. Some other attacks will actually store data on the infected devices, then perform DDOS attacks against unsuspecting victims.

Small apps and programs that can be used for phishing can also find their way onto devices and be completely unknown to the user.

Fixes have rolled out over time for some of the bigger concerns, but there always seems to be something new. With these on your network, it’s not a big step to get to your actual files and programs on your PC either.
Currently, not everyone has a smart appliance in their home. That said, smart phones have obviously worked their way to the larger majority. We all download apps for one reason or another to make the phone better serve us. A wave of people will flock to the latest craze and download the most popular apps. In these scenarios, there are often “fakes” as well. These will offer some form of related service or product but will also bundle in malicious code. This code has all sorts of capabilities. Some may send texts without the owner’s knowledge. Other times, it’s possible to have information stolen. The possibilities are sometimes frightening.

So what can be done in the world of smart devices encroaching on all sides of life? In terms of larger devices and appliances, there isn’t room for removal and clean-up on the user side.

Developers are both the ones at fault and the ones that will find solutions ahead of time for the worst infections and hacks. Phones can have anti-malware programs run to help prevent data breaches, however. Most will come with a manufacturer version, but it’s always best to explore options to ensure you are protected.

Even if your smart devices don’t store information vital to you, they can still act as a gateway to anything else on your network.

As such, your office area or business workstation may fall victim soon after. Since these are the real powerhouses that hold your programs, data, and backups of other devices, it’s imperative to keep these clean and functional. Luckily, there are teams such as the one at Tech Experts that are able to identify and neutralize a threat. That alone adds peace of mind in a sometimes uncertain “smart” world.

Tips On Buying Smart Watches

The smart watch is one of the hottest new products in the tech market today, and it’s with good reason. These devices give users the ability to monitor and control more than one device simultaneously and can even eliminate the need for some items.

In addition to the obvious time function, you can make and receive calls and monitor fitness activities among a host of other features straight from your wrist. However, with the number of smart watch manufacturers growing, it can be hard to decide which one is best for your needs. Consider the following before making any costly purchase:

Is it compatible with your smartphone? Since most smart watches are designed to be a companion to your cell phone, it is important to check their compatibility. Some devices are designed to work only with the iPhone while others are mainly for Android products. Then, there are third-party manufacturers producing watches that are compatible with all smartphone operating systems. If in doubt about the compatibility of a smart watch with your smartphone, ask a salesperson or search for the product online.

How important is a full-color screen to you? When presented with the choice between a black-and-white E Ink and a full-color screen, you likely choose color without any other information. There are, however, some great benefits that come with the monochrome E Ink screen.

For starters, full-color screens produce more glare in the outdoors while E Ink ones are visible virtually anywhere. Monochrome screens also save considerable battery life compared to their color counterparts, lasting up to days longer between charges. They do, however, have a dated and less visually appealing look.

Do you want a touch screen or old-school button gadgetry? While most consumers opt for the familiar touch screen technology featured on smartphones, the simpler button styles have a following as well.

A touch-display interface usually has easier navigation, but the small screen size can cause lots of pressing errors. Smart watches with physical buttons also run a little cheaper, but the choice is ultimately based on personal preference.

What types of design extras do you value? Smart watches vary greatly when it comes to design and little extra touches. While a fashionista may delight in the ability to swap out bands to coordinate with particular outfits, this may not impress another consumer who consider the extra pieces a hassle to keep away from kids or pets.

Look at a variety of products, weighing the importance of certain features with any additional costs, and then make a decision.

How The “Internet of Things” Will Affect Small Business

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Just when you thought you had the Internet mastered, something new crops up on the horizon.

One of the newest advances that will likely revolutionize the world is the Internet of Things (IoT).

If you haven’t heard of this, you’re not alone, but this idea is fast becoming a realization. Simply put, the IoT refers to how it is possible to remotely control and monitor just about anything via sensors and, of course, your Internet connection – from opening your home’s garage door from your office to the level of dog food remaining in your pooch’s bowl.

This concept recently gained definition at Apple’s Worldwide Developer Conference when the company unveiled two applications for iOS8.

The first was the HealthKit app, which lets users keep up with health and fitness data without wearing an actual tracker. The other was the HomeKit that can remotely control electronic devices like lights and cameras at home. [Read more…] about How The “Internet of Things” Will Affect Small Business