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Tech Tips

Rebate alert! Don’t Get Ripped Off!

The offers are irresistible but misleading; retailers advertise after-rebate prices on hardware and software to grab your attention and get you to buy. But are you really getting the bargain you expected?

They’re Counting On You To Forget
According to the NPD Group, a global market research firm, almost one-third of all computer products and twenty percent of all consumer electronics are sold with a rebate. Manufacturers use rebates as an easy way to offer discounts without actually having to take the full financial hit; that’s because thirty to fifty percent of the buyers never attempt to redeem them and therefore end up paying full price for the merchandise.

Get Ready To Jump Through Multiple Hoops
To further tip the scales in their favor of not having to pay out, some manufacturers and retailers are imposing impossible restrictions, complicating the process to request a rebate, delaying payments, and creating other barriers that make it difficult to get your money. All of these are delay tactics to get you to give up on the idea of getting your rebate out of frustration.

New Laws Protect You
With consumer complaints to the FTC and Better Business Bureau piling up, regulators have tightened the rules around advertising rebates.

Last year, the Federal Trade Commission settled its first dispute with a Dallas-based CompUSA store for knowingly advertising rebates from computer peripherals manufacturer Qps Inc., even though they knew this manufacturer wasn’t fulfilling on the rebates advertised.

After this settlement, CompUSA was not only required to advertise the time frame for securing the rebates advertised, but also had to take financial responsibility for any rebates not paid during the promised time frame.

Even though the government is on your side, getting stuck in the middle of a rebate war is very frustrating and a huge waste of time. If you are going to try to cash in on a rebate, here are some tips that will help.

5 Tips To Collecting Your Promised Rebate:

  1. Follow the rebate instructions carefully. Many manufacturers will reject a rebate over a tiny technicality. That means reading the small print and following the instructions to the letter.
  2. Make a copy of all the paperwork, receipts, and documents before mailing them off. Some manufacturers may request the original receipt; if you mail in your only copy, you could be out of luck if it gets “lost” in the mail. Which brings us to tip #3…
  3. Mail your rebate via certified mail to have proof of delivery.
  4. Schedule a reminder to yourself to call the company if your rebate doesn’t show up within the time frame promised. Most companies will have a web site or toll-free number to call to track your rebate.
  5. If the manufacturer rejects your rebate or is holding your check, let them know you plan on contacting the FTC or the BBB. Ask the people you speak to for their names and ask to speak to their supervisor.

Are Your Co-Workers Stressing You Out?

It seems like every office has at least one jerk, loudmouth, or snooping pest that drives everyone crazy. Even if they are only mildly annoying, interacting with them on a daily basis can be incredibly stressful.

What are some of the things that co-workers rate as the most annoying? Loud cell-phone talkers, habitual space-invaders, and general rudeness and inconsiderate behavior towards others.

According to one ABCNEWS.com story titled, “Trapped in co-worker hell,” co-workers’ annoying habits are the #1 source of workplace stress (survey by www.truejobs.com).

Nearly 60% of the 2,200 who responded said bad habits and manners of co-workers as the cause of stress that negatively impacts their work life, and 40% said that annoying co-workers have led them to seek new
jobs.

SHHH! We’ve Got a Dirty Secret To Confess!

We’re Guilty Of This Computer Sin… Are you?

We have a dirty secret to confess…

We don’t clean our office computers as often as we should. Yes, we’ll shake the crumbs out of the keyboard from time to time just like everyone else, but that could hardly constitute as a “cleaning.”

With spring in the air, we thought this would be a good opportunity to remind everyone to clean out those dirty PCs. After all, you should do this every 3 to 4 months. And, it’s not just for sanitation purposes.

The electromagnetic field put off by your computer attracts dirt. Just take a look at the back of your PC near the fan vent. This dust and debris accumulates, and acts just like insulation, making your computer run too hot.

It’s Not Just Dirty… It’s Dangerous!
The dust clogging those vents will cause your CPU to heat up—and heat is the biggest cause of component failure in computers. That dirt and dust can end up shutting down your PC and costing you real money!

Here’s a general overview of how to clean your computer…

A Warning Before You Start Scrubbing
Never spray or squirt any type of liquid onto ANY part of your computer. If a spray is needed, spray the liquid onto a cloth and then use that cloth to rub down the component. You NEVER want to get any of the components inside the computer wet and you don’t want to spray cleaner directly onto a computer screen!

Also, when vacuuming the dust INSIDE your computer, make sure you use one that was designed specifically for the job and not the one in your closet. Standard vacuums create static electricity that can damage the internal components of your computer. Instead, use a portable battery powered vacuum designed to do this job.

Tools You’ll Need
You will also need:
– A screwdriver to open the computer case; just be very careful not to unplug, unscrew, or knock anything out of place!
– A can of compressed air.
– A computer-approved cleaning liquid such as rubbing alcohol or mild cleaning agent like dish liquid diluted down.
– Cotton swabs (Q-tips).
– A lint-free cotton cloth.

Tip: Wiping down the outside of your computer tower with a solution of one half vinegar and one half water will minimize static.

Before you begin, turn off your computer. Start by getting out all the dirt, hair, and dust with a vacuum. Do an extra good job around any ventilation locations as they will help to keep a steady airflow thereby keeping your internal components cooler.

When cleaning the fan, we suggest you hold the fan or place something inbetween the fan blades to prevent them from spinning. Avoid spraying compressed air into a fan or cleaning it with your vacuum since it may cause damage to some models.

Compressed air is great for getting all the crumbs, dust, and dirt out of your keyboard, but be sure to also wipe down the keys and surface of the keyboard.

When cleaning the monitor, use a lint-free cloth (like the one you use to clean your eyeglasses). Paper towels, dryer sheets, and other cloths may scratch the monitor. Also, never use Windex or a commercial cleaning product, and never spray anything directly onto the screen. Instead, lightly spray a mixture of rubbing alcohol and water onto your cloth and wipe it down.

Want Us To Clean Your Computer For You?
Want us to do the dirty work? Then give us a call at (734) 457-5000. We’re running our annual “System Spring Cleaning Special” for just $59 per computer.

Our Microsoft and A+ Certified Technicians will clean out your systems, check for viruses, spyware, and malware infections, and get your computer in top-running form for your busy summer months.

No more grime, germs, or dust bunnies—we’ll get rid of them all as part of our Spring-cleaning special!

Call us: (734) 457-5000 Or, you can e-mail us: info@MyTechExperts.com

Make Sure You Condition Your Laptop Battery

When you purchase a new laptop, make sure you condition the battery or you’ll end up buying a replacement in the very near future.

The conditioning process varies among laptop manufacturers, so make sure you read the instructions that came with your new laptop. Some manufacturers recommend that you completely drain the battery before allowing it to fully charge, and then repeating that process two or three times before you do a partial charge.

Others have different instructions so, again, be sure to ask your Tech Experts team member, or follow the directions that came with your new laptop.

After you’ve conditioned your battery, we recommend that you allow your laptop battery to completely drain once every 3 to 4 months, and then fully recharge it to refresh all cells.

A well-maintained battery should accept hundreds of recharges and last for a long time.

How To Instantly Do Any Job Faster With FREE Done-For-You Templates

Are you tired of always having to reinvent the wheel when it comes to a new form, project or newsletter? Using templates can really speed up any job.

At Microsoft’s website:
http://office.microsoft.com/templates
you can search and download hundreds of free templates ranging from inventory sheets, time sheets, to business cards and envelopes. There’s even templates for fax cover sheets, proposals, memos, meeting agendas, outlines, and client proposals.

You can even find newsletter templates just like the one you are reading!

If you are just getting started with a web site for your business, and would like to use web site templates, check out:
http://www.templatemonster.com
where you can search through hundreds of web site templates by style or category.

You have the option to buy a copy for as little as $62, or buy a “unique” copy for $2,500+.
What’s the difference? A unique copy removes the template from their library so no one else can purchase that template. The downside is that others BEFORE you have downloaded it, and they still get to legally use their copy.

Plus, you’ll need help from a web designer to post the site and make it work. The upside is that you can get GREAT design ideas for nothing, or shortcut the number of billable hours your web designer has to spend on creating a template from scratch.

Going On A Trip?

Here Are 4 Websites You Should Visit!

  • The U.S. Department of Transportation (www.dot.gov) offers airline, highway and rail safety information.
  • The Transportation Security Administration (www.tsa.gov) has advice on
    safe travel by air, land and sea. For example, they post tips on
    dealing with airline security checks.
  • The U.S. State Department (www.state.gov/travel) provides information
    on what to do before, during and when you return from a trip overseas.
  • The Centers for Disease Control and Prevention (www.cdc.gov/travel)
    Don’t come home sick! This site offers health-related travel
    information.

Increase Your Wireless Network Signal Strength

If you’ve installed a wireless network at your home or business, you may find your goal of “less desk, more freedom” is hampered by low signal strength, interference, and dropped connections.

You may also discover that your wireless network covers only half of your business, or that the signal barely seems to penetrate into the next room.

Insufficient range is a common problem for many wireless networks, but there are ways to extend your coverage area into the places you need it most.

1. Center your router. Setting up a wireless network is all about location. Unfortunately, it’s hard to know exactly what your coverage area will be before you install the equipment.

If possible, place your wireless router in the center of the area you wish to cover. The omnidirectional antennas on most routers radiate in a doughnut-shaped pattern around the pole. If your router is located in a corner of your office building, much of that radiation pattern will fall outside your home. Also, consider mounting your router high on a wall or ceiling far away from furniture and shelving that can impede or block Wi-Fi signals.

2. Add antennas or repeaters. You can use a wireless repeater to extend your range. Repeaters receive data packets and retransmit them at full power. Repeaters can also be difficult to install, especially if you’re new to networking. Keep in mind that repeaters tend to rely on proprietary solutions that are vendor specific and work only when you use the same brand of router and repeater.

Still, a repeater can significantly increase the range of your wireless network and is well worth considering if you want to add a few rooms to your coverage area.

5 Ways To Make Your Old Computer Faster & More Reliable

If your computer is a few years old, but your budget just doesn’t allow for a new computer, some simple upgrades and maintenance tasks can help get another year or two out of your machine.

#1. Add Memory. One of the most inexpensive and effective ways to improve a computer’s performance is to install more RAM (random access memory). This will speed up the applications installed on your computer and allow you to open and run more programs simultaneously.

#2. Upgrade The Processor Or Add A Graphics Accelerator. If you are just looking for a little more “zoom,” upgrading the processor or installing a graphics accelerator will give your computer the ability to process information faster and improve its overall speed.

#3. Perform Regular Maintenance On Your Servers and Desktops. Computers, like cars, need regular maintenance to perform at top speed and reliability. At a minimum, you should run ScanDisk and the Disk Defrag Utility on your machines once a month. This will make your applications and files load and run faster.

#4. Run A Spyware Scan Once A Week. One telltale sign that your computer is infected with spyware is slow, unstable performance. Spyware sucks up your system’s resources to carry out its evil intent, slowing down your computer and even causing it to freeze and crash.

#5. Disable Or Remove Unnecessary Programs Running In The Background. Many computers have pre-installed software programs that use up system resources and slow down your computer.

While these recommendations will certainly speed up your system, they isn’t a miracle cure for a seriously out-of-date computer network. If your computer or network constantly crashes, freezes up, or runs painfully slow, then it’s time to give us a call at (734) 457-5000 for an upgrade.

10 Easy Ways To Eliminate E-Mail Overload

E-mail driving you crazy? Every time you delete one, do fi ve more show up? Are you fi nding it impossible to answer every e-mail you receive? If you answered “yes” to any of these questions, you’re not alone!

Some people are even declaring e-mail bankruptcy — they dump every e-mail in their inbox and start over. If that’s not an option for you, then here are 10 tips to reduce e-mail overload.

1. Get a good spam filter.
Even if it saves you just 10 minutes a day, that adds up to over 59 hours a year.

2. Cancel subscriptions to unwanted mailing lists, and opt-out of LEGITIMATE e-zines.
But be careful! Trying to opt-out of spam e-mails will only alert the sender that they have a LIVE address. Also, make sure you are careful to check the “unsubscribe” or “opt-out” box when purchasing items online.

3. Ask your friends to remove you from joke groups or chain messages.
Simply explain your situation and, if they are good friends, they’ll take you out of their message group.

4. Don’t post or publish your e-mail on websites.
Spammers will steal it and put it on their lists.

5. Don’t respond to every e-mail you receive.
Yes, it’s okay NOT to respond to some e-mails. If it’s a group e-mail, don’t respond with “okay” or “:)” — it’s not necessary unless the sender is specifically asking you a question or requesting a response.

6. Be succinct.
Restrict your messages to a few sentences. If you can’t, pick up the phone or talk in person. This will avoid the back-and-forth of e-mail conversation.

7. Take advantage of subject lines.
If possible, put your question in the subject line, or your message. If that’s not possible, make your subject line very descriptive so the recipient knows what your message is about. Here’s another tip; create a set of codes with your coworkers and place them in the subject line to help them process and prioritize messages. For example, use “FYI” for informational messages. Use “AR” for action required and “URG” for urgent messages.

8. Block time to answer your e-mail and fight the temptation to check your e-mail every few minutes.
You will save yourself a lot of time and be far more productive.

9. Respond to messages when you open them so you only read them once.
If the e-mail requires an action step, schedule the action step and delete it from your inbox.

10. Set time aside in the morning and the evening to process your inbox.
Shoot for a completely empty inbox. File messages you need to keep and set reminders for messages that require you to follow up.

Now, here are some tips to keep from adding to the e-mail overload of others…

1. Be courteous when forwarding an e-mail: summarize the thread and why you are sending it at the top of the e-mail.

2. Don’t copy someone on a message unless it is necessary. And explain why you’re copying them. Recipients won’t need to guess your intentions. This means less back and forth messages.