Communication is key in business, and with the rise of Voice over Internet Protocol (VoIP), communication has improved drastically. When phone calls can be made over the Internet, doors open for businesses.
First, VoIP offers businesses a consistent and full-time presence. Whether an employee is at their desk or out of the office, VoIP allows for incoming and outgoing calls to multiple devices using the same phone number.
For example, your employee may start their day in the office answering calls with their desk phone. After lunch, when they are scheduled for field work, they can take those same calls using VoIP software from their MSP. This makes for easy accessibility to clients, and it allows for your employees to be easily contacted by clients.
VoIP software is also very user friendly. It allows for easy call transferring and parking through the use of your desktop, and it provides seamless navigation of call queues and phone availability.
VoIP services also typically allow for users to easily see which of their coworkers are available, away, or busy at the moment.
This makes for efficient communication within a business.
Another integral part of business communications is the security behind the phone calls you are making. Home phones are different as it doesn’t matter too much if you and your uncle’s conversation is leaked, but in the business world, phone calls house sensitive information and a breach in phone system security could be detrimental to any business.
Although VoIP breaches can be accomplished, they are much harder to achieve than tapping a traditional phone system, leaving your business safer and far more secure.
When it comes to running a business, one of the main focuses must be reliability. Luckily enough, on top of all the other benefits of using a VoIP system, the reliability of the system is just the same as that of a traditional phone system. It could eventually become a more reliable system for making calls though.
Due to advancements in the field, more emphasis is put on Internet connectivity in businesses, so better software and systems will be put in place to upgrade your VoIP experience. In addition, many businesses have backup Internet connections, making a VoIP system far more reliable than a phone system in this instance.
One of the great parts about VoIP is the quality of your calls. Rather than hearing static, spotty audio, or having calls drop, VoIP call quality is fantastic. Calls are clear, understandable, and only have about a 20 millisecond delay for audio.
If your bandwidth can already handle all that your business needs on a day-to-day basis, there will be no problem with the quality of your VoIP calls.
VoIP is the future of business communications. With all of VoIP’s features, reliability, quality, and easy accessibility in mind, it’s no wonder that businesses across the globe are dialing into VoIP systems. Even as VoIP systems dominate, they continue to grow every day with new features to propel the ease of accessibility of the product.
Is VoIP right for your business? Call us today at (734) 457-5000 and we can give you direction on upgrading your phone system.