Three Ways That Technology Has Transformed Businesses

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Breakthroughs in technology have torn apart old ways of working, as new alternatives have become impossible to ignore.

Here are three examples of ways that technology has transformed businesses everywhere.

Instant customer service
As new methods of communication have emerged, businesses have been able to significantly increase the quality and availability of the customer service they offer.

Instead of relying on face-to-face meetings or telephone calls to answer customer questions, businesses can now help through immediate online channels like live chat.

This is convenient for many customers, as they can talk at the exact moment they need help. It allows them to get immediate answers to their questions without needing to navigate telephone menus or book an appointment.

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AI Will Affect Every Business In The Years Ahead

Artificial intelligence (AI) makes it possible for machines to learn and adapt their behavior as they gain experience.

The code that powers AI gets smarter and smarter as it’s exposed to more data and scenarios.

As computers have developed more processing power, AI has become useful in lots of different ways. We believe every business will be using some form of AI in the years ahead.

AI is already being applied in many different industries to carry out a range of specific tasks with more and more use cases expected to emerge over the coming years as the technology gets more sophisticated.

AI is embraced by businesses because it can make their products and processes much smarter.

It can also save lots of time and remove the need for employees to do repetitive, manual tasks.

Using AI can optimize existing business processes and result in a significant boost in how your business performs.

A key feature of many AI applications is the ability to process huge amounts of data very quickly. This can give you real-time insights into opportunities and challenges as they occur.
Plus, the information can help you plan more quickly and with more clarity. So, this is all well and good for big businesses… but how will you use AI in YOUR business?

The chances are that you’re already using some form of AI in your business. It’s increasingly built into the software that we all rely on every day.

But are you taking full advantage of what’s available? As a business, we track the latest applications that use AI to help protect us from cybercrime and help staff collaborate and communicate better, to get their jobs done faster.

Let’s talk about the latest smart applications that can help you.

While many types of businesses are using AI to improve a wide range of processes in a variety of different settings, banking, retail, and healthcare offer good examples of how AI can be used.

Many online retailers use AI to offer personalized shopping recommendations. These recommendation algorithms analyze data on previous clicks and purchases.

The more recommendations are tailored to your personal tastes… the more you end up buying.

With a huge number of transactions flowing through the global financial system each day, banks are increasingly relying on machine learning and AI to automatically detect fraud.

Working in real-time, AI helps banks to block dodgy transactions before they happen.

This is key as stolen money can be difficult to track down and get back once it’s left the victim’s account.

Artificial intelligence is also transforming healthcare.

By giving medical professionals accurate data and insights, they can work faster while providing high-quality care to more patients. It also helps doctors make better treatment decisions and diagnose patients with increased speed and accuracy.

AI can help to encourage healthy living by coaching people on actions they can take to improve their health. For example, a smartwatch may learn an individual’s behaviour patterns, and send well-timed notifications to start exercising if it notices they’ve been sitting still for too long.

Tech Giants Are Branching Into The Medical Field

Jason Cooley is Support Services Manager for Tech Experts.

In early 2018, Amazon announced a partnership with J.P. Morgan and Berkshire Hathaway to restructure healthcare for its combined 1.2 million employees.

This partnership between juggernauts is a stepping stone for Amazon, who has many irons in the fire when it comes to healthcare.

Already, Amazon has been selling medical supplies and equipment. Using partnerships with some of the largest distributors in the U.S., they are making headway and have applied or been approved for all state-by-state licenses needed.

They have also been working on AWS, which is Amazon’s cloud business, to compete with Microsoft Azure and Alphabet’s Google Cloud to provide cloud-based solutions for medical practices and health start-ups.

Amazon’s most exciting prospect in the health field may be Alexa. Amazon’s Alexa has quickly become one of the most used, highest rated, and most reliable voice assistants out there. Amazon has started a partnership with Merck to award $125,000 to the best use of Alexa to battle diabetes.

The idea is exciting, but maybe not as exciting as hospitals experimenting with Alexa. Surgeons may use Alexa to create checklists and sharing important information with discharged patients.

We may see a day where Alexa is the tie-in to our appointments with doctors. Imagine having a digital visit set up by Alexa, using a camera to interface with your doctor, and having Alexa capable of sending your prescriptions to the pharmacy.

The possibilities are endless and Amazon knows that. They are dedicating a lot of time an effort to streamline health services – making a nice profit, but also saving money for the average consumer.

While Amazon has an interesting path and a widespread take on where it can make a difference, Apple is also making some headway.

Apple has started beta use of its health record system. Apple utilizes FHIR (Fast Healthcare Interoperability Resources) in the health record app.

FHIR is technology being used across the country in an attempt to make interoperability and cooperation the standard in healthcare.

First discussed back in 2013, Apple has been working hard to make its own mark. In 2016, Apple acquired Gliimpse, a personal health record company. Apple has used that software, along with FHIR to build out their system.

In 2018, they added EMR data into the phone’s health record and shortly after announced their API would be available to third parties to work on applications that would tie-in with health records.

This has allowed patients to transfer their records to their phone and allows other apps to use that data as well.

Games like Pokemon Go and Oscar utilize the step tracker built in to health records. A restaurant chain called Sweetgreen logs meals ordered into the health record.

Continued use could create endless possibilities for managing our own health.

More than 120 different healthcare companies are part of the beta testing for Apple’s health record.

Much like Amazon, Apple’s ambition does not stop there. Apple also has a similar trajectory to that of Amazon. They believe in a day where there is Telemedicine, virtual appointments, and health information at your fingertips.

These two aren’t the only ones trying to get in on the healthcare game. Of course, tech giant Google is also working on being a large part of future medical developments. Tech and healthcare are both evolving and it appears like they will be on the trip together.