
Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.
Breakthroughs in technology have torn apart old ways of working, as new alternatives have become impossible to ignore.
Here are three examples of ways that technology has transformed businesses everywhere.
Instant customer service
As new methods of communication have emerged, businesses have been able to significantly increase the quality and availability of the customer service they offer.
Instead of relying on face-to-face meetings or telephone calls to answer customer questions, businesses can now help through immediate online channels like live chat.
This is convenient for many customers, as they can talk at the exact moment they need help. It allows them to get immediate answers to their questions without needing to navigate telephone menus or book an appointment.