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Internet Security: Beware Of “Malvertising”

July 27, 2015

Michael Menor is Vice President of Support Services for Tech Experts.

As if Internet use wasn’t already troubled with cyber perils, users now have to add “malvertising” to the list of things from which they need to protect themselves.

“Malvertising,” like the name suggests, means “ads that contain malware.” Some mal-ads aren’t dangerous unless you click on them – but others can do “drive-by downloads,” sneaking their malware onto your computer simply because you’re viewing the page on which the ad appears.

While most malvertising is on websites, it can also show up on other ad-displaying apps, such as Facebook, Skype, some email programs, and many games.

The reason that malvertising is more of a problem than other malware approaches is that it can be spread through online advertising delivery networks like Google DoubleClick to legitimate sites that users routinely visit, like the New York Times, Huffington Post, and Yahoo, as well as routinely-used mobile apps that show ads. Malware-bearing ads can be “injected” either by hacking ads at the provider end or by buying and providing mal-ads. In most cases, there’s no way for a user to tell just by looking that an ad has been compromised.

The Potential Damage
The dangers of advertising-delivered malware are the same as those from malware you get any other way. Malware can steal account usernames and passwords, bank and credit card information, and other sensitive data.

It can encrypt your data and “hold it for ransom.” It can, in turn, infect other computers on your network and turn your computer into a “zombie,” spewing out spam and malware to the Internet.

July_2015_MalvertisingLike other viruses and malware, malvertisements take advantage of security vulnerabilities on users’ computers and mobile devices. These may be anywhere from the operating system, to web browsers and other applications, to add-ons and extensions like Java, JavaScript, and Flash.

How do you know if your computer has been infected by malware? One sign is that your web browser shows unexpected pop-ups or seems to be running slower. But many malware infections remain “stealthy,” possibly even eluding anti-malware scans.

Legitimate ad creators and ad delivery networks are working on ways to detect and prevent malware from getting into the digital ads they serve. Otherwise, people have even more reason to not look at ads or block ads entirely.

But, assuming it can be done, this won’t happen for a year or more. The burden is on companies and individuals to do their best to protect their networks, computers, and devices.

What Can Companies and Users Do?
Although malvertising is a relatively new vector, the best security practices still apply; if you’re already doing things right, keep doing them. But what does “doing things right” look like?

  1. Avoid clicking on those ads, even accidentally.
  2. Maintain strong network security measures. Next generation firewalls at the gateway can often detect malware payloads delivered by ads, block the ads entirely, and/or detect communication from already-infected devices.
  3. Regularly backup systems and critical files so you can quickly restore to a pre-infected state if your systems and data are compromised.
  4. Deploy endpoint security software on every device so that it’s protected on and off the network.
  5. Ensure that all operating systems and client software (especially web browsers) are fully patched and up to date.
  6. If you suspect a computer has been infected, stop using it for sensitive activities until it’s been “disinfected.” Again, many security appliances can help you identify and quarantine infected devices.

It’s unfortunate that even more of everyday Internet use is potentially unsafe, but the steps to fend off malvertising are essentially security precautions that companies and individuals should already be following.

How Can You Use Google Trends For Small Business?

May 27, 2015

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Google Trends is a tool that has been around for a while, and has great potential for improving exposure and sales for businesses. It is entirely free to use, and its simplicity makes it accessible to virtually anyone with basic computer knowledge.

Here are some specific ways in which you can use Google Trends to enhance your small business practices:

Brainstorming Topics
For instance, if your business website contains a blog, it’s common to quickly run out of content ideas that will not only interest your readers but also tie into the products or services your business offers.

Choose a phrase that describes a broad idea for a blog post, and Google Trends will show you how popular that phrase is and also suggest related topics. With one simple search, you could potentially come up with ideas for dozens of different blog posts, and relevant content is the best way to build your business website. [Read more…] about How Can You Use Google Trends For Small Business?

Social Media Hashtags: What Are They And How To Use Them?

April 30, 2015

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

As we delve into our social media networks, like Instagram, Twitter, and Tumblr, it seems that hashtags – or little words and phrases preceded by the # symbol – are permeating everything in our feeds.

This cryptic little symbol can actually make it easy to categorize posts and search for similar content, but more and more people seem to be using it outside of that purpose, which creates confusion about this practice as a whole.

Unlike many internet crazes, the emergence of the hashtag can actually be traced to its very first Tweet.

Back in August 2007, Chris Messena, a former Google employee, wrote on Twitter: “how do you feel about using # (pound) for groups. As in #barcamp [msg]?” Granted, this single tweet didn’t revolutionize how we navigate social media all at once, but it eventually did catch on.

[Read more…] about Social Media Hashtags: What Are They And How To Use Them?

Making Content Marketing Work For Your Business

July 31, 2014

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Content marketing, in the form of blogs, videos, infographics, and white papers or e-books, is and will continue to be a permanent feature in the online world. The use of such tools is continually expanding as marketers find new ways to offer content to target audience.

In order to attract more people to buy your products, you must also provide useful information that will drive them to your site and build the trust needed to move them through the sales funnel.

Take advantage of social media
Act to reach as many potential customers as possible. Social media helps to boost the visibility of videos, blog posts or infographics that you create.

This can be done by scheduling updates across all social networking channels to encourage your followers to view the content you created and to share them with their own followers.

However, be aware that you are walking a fine line; multiple daily updates may alienate your audience.

Post to bookmarking sites
People trust sites that post content that has been vetted by people who share their interests.

Content which receives the most votes quickly becomes popular, so in most cases, readers will skim through the top links for the best content.

??????As a small business owner, social bookmarking sites offer a great opportunity to connect with readers you might otherwise never interact with, increasing your chances of bringing in more customers.

Updates
Visitors to your blog should be able to get quick and simple updates each time you post something new. RSS feeds are efficient in ensuring this process.

Every visitor that signs up for updates from your blog can either read them through an RSS feed or get them via email. This eliminates the problem of visitors needing to check on your blog for new content.

Measure results
There’s really no tangible way of knowing whether or not your content-marketing efforts are productive except to measure your results.

Look at your analytics to see how many visitors you are bringing to your site to see if you are taking the right steps in marketing and sharing your content.

Find out which topics people are reading the most to help you generate ideas for future content.

Google Analytics is a free tool you can use to collect data on your content marketing efforts.

You will be able to review traffic to your site over time and make sure it is steadily rising as intended.

It’s no longer enough to simply have a blog, even an active one. It is critical to develop a comprehensive plan of action that will ensure the right people are drawn to your content and ultimately turned into loyal customers.

(Image Source: iCLIPART)

Blog Your Way To Success

September 25, 2013

Blogging is nothing new these days, but it’s still a powerful tool for promoting yourself, your ideas, and your personal brand.

Blogs are easy to set up, but good blogs can be challenging to maintain.

Keep these tips in mind to create a blog that will make a mark on the Internet:

Stick to a clear theme
Select a broad topic to concentrate on. If your blog seems too scattered, people won’t feel any compelling reason to read it regularly.

Know your audience
Think about who you’re trying to attract. What are they interested in? What are their problems? What do they need?

Address these questions and you’ll be able to create content that appeals to the readers you want.

Write powerful headlines
The first thing your readers will see when they visit your blog is the headline of your latest story. Give it some excitement and emphasis with action verbs and colorful language so they know what your item is about, and want to read it right away.

Engage with your readers
Don’t let comments sit there. Respond with a thank-you, more information, or to correct misinformation.

Avoid fights, but make your points clearly and respectfully so your audience knows you’re paying attention.

Keep at it
Many blogs start strong but then languish because their founders lose interest.

Remember that this is a long-term effort. If you’re not getting the response you want, try tweaking your blog, but don’t give up too soon.

Enhance Your B2B Digital Strategy

August 28, 2013

The word digital is still a bit of a taboo in the B2B world with most companies still having not fully integrated digital strategies into their marketing efforts.

Many B2B executives remain unconvinced that digital marketing will really assist them to take their company to new levels. They believe their services or products are too niche to work on social media, yet this notion fails to hold water when the efforts of similar entities are taken into account.

One good tip for B2B companies that have yet or are just starting to enter the digital age is to embrace inbound marketing.

Search engines are used by around 93% of all B2B buyers when they start the process of purchasing. This makes search engine advertising a potentially huge tool, allowing the customer to discover the company on their own without the need for cold calling, direct mail or TV and radio ads.

Showing that you are a trusted advisor is the key to making this technique work. Once the prospect contacts you, it is crucial to talk to a client in the manner of a normal conversation rather than a hard sell.

Time Spent Blogging Will Boost Your Online Profile

July 25, 2013

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

You‘ve no doubt noticed the thousands of blogs online from big businesses, mom-and-pop stores, consultants, and individuals.

Some of the information is interesting, some of it is boring, and a lot of it is just an outlet for folks to vent.

However, if you are not blogging, you may be missing out.

Why blog?
If you are a business owner or manager, blogging has many benefits:

It boosts online awareness about your company. By including search engine optimization (SEO) keywords in your blog titles, links and copy throughout your blog postings, you’ll significantly increase your search rankings and boost online awareness about your company, services and products.

These keywords are simply the words or phrases potential customers are using to search for your products and services online.

By including SEO keywords in your entries and writing weekly blogs that are 300 words or more, you will see a difference in website traffic.

Blogging builds customer relationships. Blogs also offer a way for you to share information, interact and build customer relationships.

If people can comment on your posts and like what you have to say, they will share the information with others and build word-of-mouth for your business.

But how do you discover what is valuable to your customers?

Check your Google Analytics. The key is knowing what pages your site visitors are looking at most and what keywords they are currently using to find your website.

This information will give you clues about what your clients want and help you create great blog entries.

If you’re still not sure, you can always post a quick, online survey and ask your customers what they want to see.

A blog lets you beat the competition by providing unique content. Blogs can help you stand out from the competition by providing valuable information that your customers cannot find anywhere else. And how do you do that?

In your blogs, share your personal insights pertinent to your expertise, background, likes/dislikes, hobbies, etc. Your blog should be as unique as you are.

Blog for business growth!
If you haven’t looked at blogging as part of your marketing strategy, it’s time to review it again.

Blogs provide a great way to boost your rankings on the search engines and build client relationships with unique and valuable information.

However, blogs need to be written with the appropriate SEO content and posted on a regular schedule – there’s nothing worse than a stale site.

If you don’t have the time or writing skills for this, hire a content strategist who does. It will be well worth it when you see your site visitors and sales increase!

Advertising Via Social Media Sites

June 17, 2013

For all the hype that surrounds the use of social media when it comes to small businesses, many owners have learned the hard way that a Facebook or Twitter account alone is not going to drive up sales.

Successful social media campaigns need forethought, planning and skill and using a few tips can assist you to give more traction to your social media campaigns.

Advertisers often see Facebook as the social media site of choice but other social networks might actually be more effective for your particular brand.

LinkedIn for instance offers a wide array of users from the world of business while B2B clients might find Slideshare the ideal vehicle.

Advertising a niche product in a magazine aimed at the mass market is an obvious ‘no-no’ and the same applies to social networks.

Profile pages offer an amazing amount of data about users and this can be used very effectively to target the audience that best fits the demographic that you are targeting with your product or services.

Make use of video marketing
Seventy two percent of business executives watch videos that are related to business on business websites a minimum of once a week, according to Forbes. This means that you are seriously missing out on what may be one of the greatest lead generation techniques ever devised.

The bottom line is that creating an informative and compelling video is an excellent method of attracting attention from other businesses and indeed today video marketing is almost essential as a lead generation technique.

The main thing when it comes to using video marketing is to have a plan.

Think about the audience that you are attempting to reach with this video, as there are likely to be different approaches and language used when trying to reach executives as opposed to average people.

You also need to think about the benefits that targeted viewers can glean from the video as without benefits there will be not much in the way of follow-up!

Keep things short, make sure the sound quality is good and include the logo of your company at both the start and end of the video.

Content publishing tips
Having a good hold on content generates a lot of opportunities before you have even started promoting your business due to the fact that you can create and edit and then even publish that content by yourself.

When you have become efficient enough to be able to cope with B2B content you will then be able to help the online reputation of your business grow. Publishing content leads to increased exposure over the internet and results in more and more potential clients paying a visit to your website, so making sure that there is a good representation of that business is obviously going to help you generate and keep a good reputation.

The website’s content should be free from errors and feature appropriate and accurate material. The accomplishment of the website, and by extension your business, is dependent on the content being of the absolute highest quality possible, which means there should be no comprises made of any kind.

There are a number of different techniques, both classic and decidedly offbeat, that can be used to help turn customers into subscribers and even passionate advocates for your business and brand.

One tried and trusted method is to give special treatment to your subscribers. This can take the form of office perks, offering services to subscribers (plus their networks) or one-day specials on products via your social media channels, providing online recognition by asking your followers to post their own stories about your services and products.

Social Media: Authenticity And Perseverance

May 17, 2013

Social media is the current zeitgeist and the way of the future, or so we are told. This makes it all the more important to make sure that we are conducting our social media behavior in the correct manner.

Two of the most important things in the way we conduct ourselves in the world of social media are transparency and authenticity. In other words, do not try to pretend to be anyone or anything but what you are and be honest in all your interactions.

That said, perseverance and a thick skin can also come in handy. You cannot worry over what anyone else thinks about you 24 hours a day, seven days a week in the world of social media any more than you can in the real world.

Build and work your plan and just get out there. Make sure that you manage your brand, your image and your reputation. Take any legitimate criticism onboard, but do not be beholden to it.

Optimizing social strategy in emails
Senior management often tells B2B marketers to be more social when it comes to their B2B marketing efforts, but how exactly are you supposed to go about doing that?

The more familiar channel of email sees B2B marketers pushing their brand, solutions and messaging onto a targeted list of leads who are quite likely to either ignore it or even list them as spam.

One good tip when it comes to using email marketing for social media is to share rather than tell. It is not sufficient to leverage social media by just adding your social media links onto the bottom of an email. Provide links in emails in order to let leads share the content.

You also need to remember that at the end of the day it is all about the content. Sending the right content to the right person in the social sphere will have the result of amplifying the effect of that content, so take note of who your space’s loudest social media users are and try to get them to join in with your communications in order to leverage their long reach.

How to grow your market
There are a number of innovative methods with which you can attempt to connect and ultimately grow your market.

One good method is to actually invent a whole new market segment. B2B marketing is all about making sure that your service or product is put in the position of being at your category’s “logical extreme.”

For example, B2B companies that create disruptive technologies tend to be heavily funded when it comes to R&D, but the winners will be those companies that have positioned themselves to be the first in people’s minds.

Another good method is to swap your sales funnel for a sales network. These days there are innumerable ways to get out of the B2B sales funnel, with the market of today making it very expensive to find new prospects.

The trick is to create services and products that are so amazing that your existing customer base will not be able to stop talking about them to their friends and colleagues.

Writing Compelling Online And Offline Marketing Content

October 8, 2012

Working in the world of B2B communications there are a lot of rules and regulations to follow, and it is often all very serious indeed, but that doesn’t mean that all your communications have to be boring.

There are a few guidelines to remember that can give potential customers important information without putting them to sleep in the process.

The first tip is to keep the message as brief as possible and just get to the point. A short, powerful idea that has been cleverly packaged will always be better than an inordinate amount of waffle.

The more efficient you can make the message, the more likely it is to be read and to have the effect you want it to have. It is also important to make your content valuable and one of a kind.

While your topic of choice may have already been the subject of countless articles, you need to provide a different angle that will make yours stand out from the crowd and draw in consumers.

Avoid Four-Letter Words
There are some four-letter words that have no place when it comes to the world of B2B – and we’re not talking about profanity.

These are simple everyday words that the really clever stopped making use of a long time ago. Some of the most offensive?

The likes of “can’t” and “busy” as used in sentences such as “We can’t do that” or “I’ll call you back when I’m not as busy.”
Customers come to your business because they believe that you will be able to give them what they are asking for.

Even if you genuinely cannot give them that, you should always try to send them to someone who can, as they will remember your helpful behavior.

Likewise, under no circumstances should you tell a customer you’re too busy to deal with them.

No client wants to feel that they are unimportant and unappreciated, and if you do that, chances are your client will find someone else who won’t make them feel that way.

How Much Content Is Enough?
One question faced by many B2B companies is when they have created enough content to be able to answer all the questions that a prospect might conceivably have at each and every stage of the buying cycle.

The question therefore is, how can a company go about determining that? It begins with understanding who their ideal buyers really are and the kinds of concerns and issues they will have.

Creating buyer personas can actually assist with this, as they are used quite commonly in order to create an ideal customer archetype based upon what you already know in regard to your current prospects and customer base.

You need to be able to get inside your buyers’ heads and have a solid understanding of what it is that makes them tick. To do this, talk to your customers and to the personnel at your company who regularly engage with them. It will be a lot easier to craft your message.

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