TechTidBit - Tips and advice for small business computing - Tech Experts™ - Monroe Michigan

Brought to you by Tech Experts™

Rules Of Thumb To Avoid An Infection

Anthony Glover is Tech Expert’s senior network engineer and service manager.

A virus can be an upsetting, expensive endeavor to deal with. A virus can wreak havoc on your personal files (like important spreadsheets or family photos) or the system files that keep your computer functioning.

These files can become corrupted, encrypted, or deleted, which makes recovery difficult or sometimes impossible.

Some less obvious viruses — the ones that might slow down your system instead of destroying it — can still affect you by stealing data and what you type on your keyboard, gaining access to your stored credit card information or important sites you use, like your bank. [Read more…] about Rules Of Thumb To Avoid An Infection

Anti-Virus: It’s Worth Protecting Yourself

Ron Cochran is a senior help desk technician for Tech Experts.

You can have any machine — from the latest and greatest, to the old dinosaur in the corner — but if you don’t have virus protection, your latest and greatest machine might soon run like that dinosaur in the corner.

All of your sensitive images, documents, billing information, and passwords are subject to infection. No matter how careful you are, there is always something that slips through the cracks.

Often, users say, “I have such and such subscription,” or “I don’t click on anything I don’t know,” but the people spending countless hours causing havoc on computer users will always find new and sneaky ways to infect computers.

Viruses can be attached to images or links on websites. They can also be renamed to look like something that you should install. Once inside your computer, they are hard to track down even by a seasoned computer technician.

Viruses very rarely remove anything from your computer. Instead, they have a tendency to add things that can record your activities on your computer. A person could install a silent program that will start recording your keystrokes triggered by keywords; it can also take a screenshot or record email addresses and passwords. Most of the time, they don’t need to even gain access back to your computer to report the data.

They can have an email sent from your computer and Internet connection without you knowing it. That email, secretly sent from you to them, would contain your information (keystrokes, clicks, etc.).

By now, you have heard of the “crypto virus” and all of its variants. There are many solutions out there, but select few offer “zero-hour” infection reversal, however it’s something that businesses can especially benefit from. Let’s say you accidentally encrypt your machine; it would then be inaccessible until you pay the ransom to unlock your files.

Protection that offers infection reversal can revert your system back to its state right before you were infected and it would be like you never infected by the virus at all. This feature is part of Webroot Secure Anywhere, which is something we can provide.

Viruses not only help people steal your data, but they can also delete or corrupt files, degrade system performance, and make your computer run slower.

Viruses can also prevent programs from working and they can use your email to send out copies of itself to your contacts and other users. Sometimes, they can disable your computer from starting up by corrupting your BIOS firmware.

A couple of the main things that you’ll notice once you’re infected is that your system could run slower and you’ll receive all kinds of fake pop-ups, ads, warnings from “Microsoft,” etc. These type of files are referred to as “scareware” and the makers feed on the fear that you might lose your data, so you’ll pay them to “unlock” your system or “remove” the virus.

Again, we go back to protection. If you had virus protection, then it’s likely that would stop it before it even established itself inside your computer.

There are a few things you should do, if you haven’t already: get some sort of whole computer protection (such as Webroot), have restore points saved on your operating system, have a backup of your operating system install saved on some sort of external media, and save your documents, pictures, and videos to an external source.

When you find yourself in a predicament where you have to wipe an entire computer to remove an infection, you’ll be glad you took the time to prepare for the worst.

Easy And Common Steps To Resolve Internet Issues

Luke Gruden is a help desk technician for Tech Experts.

The Internet is key in almost all that we do on computers. A computer without Internet would have limited use — not only because of the browser, but because many programs require the connection to function.

That’s why when we are right in middle of working and we lose Internet, we can get very frustrated very quickly. Luckily, there are a few things you can try to potentially restore your Internet with minimal time and effort.

Calling your Internet service provider or your IT techs can result in an issue taking longer to resolve as someone may have to drive out to your business or you have to wait for the next available phone representative. Why wait when, most likely, you can fix your own Internet in about 15 minutes or less with minimal experience?

However, before we talk about how to bring back the Internet, we must talk about terminology and devices.

The first device that handles your Internet from the outside of your building is the Internet modem. Your modem usually has your Internet provider’s logo on it and is plugged in by a cord going outside (usually through a wall). You also need to know what a router is. A router plugs into all the computers with either wired or wireless connections. Sometimes, the modem is also a router when it’s a two-in-one device.

Finally, you should know what a firewall device is. Firewalls are usually a box that is plugged in between the router and modem, protecting your network. That said, not every business has a firewall.

Now that you have the basic terminology, we can potentially fix the Internet. First of all, if you lose your connection to the Internet, try a reboot of your workstation.

If the reboot does not work, see if anyone else has Internet. If it is just you that’s lost connection, try to see if you can push your Internet wire (Ethernet cable) into your computer. Sometimes, the connection can become loose and that’s all there is to the problem.

If you are using a wireless connection, turn off your Wi-Fi with a button on your computer and turn it back on. If your Internet is not back, you might have to contact your IT. If no one has Internet, take a look at the modem. The modem usually has lights showing the status of the Internet connection. If it shows that there is no Internet, try to unplug the power from it and wait 15 seconds and plug it back in.

The modem will take time, potentially 10 or 15 minutes, but you will see if the Internet connection comes back. If the modem does have Internet, try to unplug the firewall (if you have one), then plug it back in after 15 seconds. If the Internet still is out after 15 minutes, try to do the same thing with the router by unplugging and plugging the power back in. If the Internet is still out for everyone, you probably have to call your Internet service provider as there could be an outage in the area. Most of the time when the Internet goes out, following these steps can likely bring back the Internet connection. This is especially true if you are at home.

Hopefully, following these steps can resolve your lost Internet connection. Sometimes, your equipment essentially needs a restart to get things back into working order. Should you need further help, we at Tech Experts have you covered!

Built-In Windows 10 Tools You May Not Know About

jared-stemeye
Jared Stemeye is a Help Desk Technician at Tech Experts.
As we approach the second anniversary of Windows 10 this July, users have continued to steadily adopt Microsoft’s flagship OS and move away from the limited support of Windows 7 and clunky interface of Windows 8.

With this, many new users are currently unaware of the simple, yet powerful features that are now built right into Windows 10.

Some were present in previous iterations of Windows, but have been improved upon within 10.

Built-in Screenshot Utility
Those of us without fancy third-party screenshot software had to resort to the old tried-and-true Control + Print Screen function to copy and paste the screenshot into Paint to save. However, there’s now an easier way.

The Snipping Tool application built into Windows since Vista has a ton of intuitive features for taking screenshots.

You can easily find this handy tool by typing “snip” into your start menu search. Windows 10 has added time delayed screenshots as an additional feature to take screenshots that were not previously possible.

Sticky Notes
Built-in since Windows 7, Sticky Notes allows small text boxes to be attached to your desktop. They are great for reminders or quick notetaking. You can create multiple notes and change the background and text colors for better visual organization.

These notes are also smart, using “insights” to provide contextual information to your notes automatically. If you add an email, address, or phone number, your note will recognize it as such to make the note easier to interact with.

Action Center
Brand new to Windows 10, the Action Center can be accessed next to your clock at the bottom right of the screen. By clicking the text box icon, you can access alters from your operating system and applications.

This menu also allows quick access to tablet mode, Connect (Bluetooth device pairing), VPN settings, and other tools. My favorite Action Center tool is night light mode, which dims your screen and provides a warmer tone that’s easier on the eyes in low light.

Display Calibration
In my opinion, the Display Calibration tool is by far the best and most underused tool built into Windows 10. Out of the box, your PC monitor is usually too bright and the colors are typically oversaturated. That may not be an issue if all you do is spreadsheet work, but if you’re editing photos or video, you’ll want to fine-tune the colors for accuracy.

Sure, you could spend $60 or more for color-calibration software and hardware and that might be money well spent if you’re a graphics professional or a movie buff who’s finicky about faithful color reproduction. However, the color-calibration tool built into Windows can give you most of what you without additional software.

Type “calibrate” into the start menu search, and select Settings. You want to pick Calibrate Display Color, which is usually the top option.

The color calibrator’s welcome screen includes a link to a help-center tutorial. All you really need to do, however, is walk through the steps and read the explanatory text.

The first time you do this, don’t skip any of the steps. The steps are, in order: gamma settings, brightness adjustment, contrast adjustment, and color balance. Your monitor’s color will look better than ever once you complete the tuning.

For even more information on the new tools that are in the works for Windows 10, visit microsoft.com/windows/upcoming-features

What Are The Signs Of A Failing Hard Drive?

Anthony Glover is Tech Expert’s network engineer.

As a network engineer by day, I can say that have seen a lot of hard drive problems and, if they’re not taken care of properly, they can cause a severe technical headache. It is important to notice the signs that are present to you and, fortunately, there’s several to note.

Sluggish performance of your workstation is one of the main issues. This can occur without warning and it can even seem like a virus or cause a blue screen of death (BSOD).

Another sign is your PC or workstation making clicking or grinding noises. This can cause a read failure to occur and cause the drive to be inaccessible, which in turn causes data loss. [Read more…] about What Are The Signs Of A Failing Hard Drive?

Double Your Screens, Double Your Productivity

Ron Cochran is a help desk technician for Tech Experts.

When you think of a computer with more than one screen, you tend to think of a gaming computer or command center, but adding a second monitor can save money and improve productivity throughout the day. Having more than one monitor can save each employee several minutes to a couple hours each day, depending on the type of work.

Let’s break it down. It takes a few seconds to move the mouse and click a window or document; if you have to open that document, there is delay while waiting for it to load. Multiply that by how many times documents, programs, and windows are utilized throughout the day — then multiply that figure by the day, month, and then year. You could be saving thousands of dollars with just one employee.

You can add a second monitor to a laptop or desktop computer for a relatively cheap price. There are even monitors and stands on the market that will let you rotate into portrait mode (but don’t forget to change your display settings in your operating system as well).

There are a number of recreational and business reasons to consider getting a second monitor. One example is utilizing two or more screens for editing different types of publications, video, or still images. With dual monitors, you can edit and make changes to an image while comparing it against the original one on a separate monitor. That way, you can see in real time what you’re changing and with more workspace.

With many operating systems, you can have the monitors in a wide range of configurations. You could have: both in landscape mode (the way the typical user has a monitor — wider than it is tall), both in portrait mode (taller than it is wide), or one of each orientation (one landscape, one portrait).  You could also have one screen on top of another.

There are a couple drawbacks to adding a second monitor, but they can be lessened or resolved by getting one of several different mounting solutions. You can just set the monitors on your desk with the supplied stands or you can purchase a larger stand for both monitors. They also make a clamp style mount that would clamp or mount to the backside of your desk or desktop, which would frees up more desk space.

Some may think that having two screens may force the user to focus on too many things at once or clutter up their workspace, but the effect is typically the opposite. It has a staggering effect on productivity by making more resources readily available — to the point that some find it hard to go back to one monitor after using two or more. Utilizing more than one monitor has many benefits and a very few negative points and is something that should be seriously considered, especially for a business.

Don’t let the initial investment scare you off; you’ll immediately find yourself (or your employees) less frustrated and more productive… and dreading ever going back to one monitor again.

Who Should Be An Administrator On Your Network?

Luke Gruden is a help desk technician for Tech Experts.

In the world of computers, administrators have access to everything in Windows. Having administrator rights allows you to download anything, change any policy, and even change registry entries in Windows. An administrator has enough control over Windows to radically change how it works, even break Windows permanently.

So, who should be an administrator? The answer is different depending on the environment and work being done. In general, the administrator account should only be used by a person who is very experienced and knowledgeable in computers, like a professional IT tech. An inexperienced person with an administrator account could permanently damage the operating system or even destroy the computer itself on accident.

A user that has admin (administrator) rights, even without being in the core files, could still cause unintentional harm to the computer. This can happen because malicious files can be accidentally downloaded and ran and, when you run a program as an admin, you give that program the rights to change your computer inside and out. Malicious programs run by an admin can ruin entire networks of computers. This, sadly, has happened to many businesses.

Domain Networks

On a domain network where many computers are connected to a server, there should be a very small amount of administrators. Ideally, just one. The more people with admin rights, the more likely the wrong program ran by the wrong person can ruin an entire building of computers or an entire business. This is usually how cryptoware spreads.

For domain networks, only professional IT techs should be administrators. The risk is too great to have someone accidentally change a policy or spread an infection that can do irreversible damage to all the computers on the network.

Business Computers

A computer used for business should be treated with more security and care as to make sure no avoidable threats harm or compromise the device. Confidential data and work can be stolen if the wrong websites are visited or by downloading the wrong software on a business computer.

For a business computer user, you might want to consider using a normal account and only use the admin account in extreme situations where recovery needs to be done. If your IT tech has access to the admin account, they can make sure that only best practices and the proper programs are implemented on that profile.

Home Computers

Computers that are used for everyday activities that do not have confidential work data should still be choosy on who has admin access. Having children or teens freely exploring the Internet and downloading odd programs or messing with the internal settings of Windows could potentially cause serious issues.

Home computers should have an admin user with a solid knowledge of computers who will be wary of suspicious websites and programs. More inexperienced users should not run admin accounts.

Generally, the best rule of thumb for admin accounts is that they should be granted to people who can handle the responsibility. Those with less experience or less important needs should have accounts with limited access.

However, if a business or network is bigger, it’s even more important than the only people granted admin privileges are their professional IT team or those who have experience. The title of administrator should be looked as one with responsibility in doing what is best for a computer, a server, and a business network.

Why You Should Upgrade Your Business PCs to Windows 10

jared-stemeye
Jared Stemeye is a Help Desk Technician at Tech Experts.

As of April 2017, Windows 10 holds around 25% of the computer operating system market share for all computers in the world and it continues to grow. Windows 7, on the other hand, is still the overall leader, retaining a staggering 49% of the entire OS market share. The remaining difference is held by Windows 8, Linux, and Mac OS users.

These numbers show many stick with 7 — the Windows they know and love — but as each day passes, this is less and less of a feasible solution for the long term.

End Of Windows 7 Extended Support Is Coming

Windows 7 was initially released in July of 2009 and quickly became the most popular Windows ever created. Almost ten years later, many still feel the same.

However, this popularity is not saving Windows 7 from the end of its security and support updates. Official support of the Windows 7 OS actually ended back in January 2015, then went into extended support. Now, the end of the extended support has been labeled with a January 2020 termination date.

This may seem distant, but these next three years will pass faster than most think and, once this support ends, users will be forced to use Windows 10 if they want to remain secure.

This is especially true for business that are required to meet certain security compliances. Now, pair this with the learning curve for some that would be involved with adjusting to Windows 10. You don’t want your employees spending time figuring out the changes when they could have already been acclimated.

Windows 10 Then vs. Now

Many refused to leave Windows 7 as Windows 8 was so different… and not in a good way. Many believed Windows 10 would be the same as Windows 8 and, in many ways during the initial release, it was. This is no longer the case. It truly is an understatement to say that Windows 10 is better now than when it was first released. The updates, including the newly released Creators Update, have taken Windows 10 to new heights of accessibility, ease of use, and features.

Unlike Windows 8, Windows 10 has the start menu you know and love. Along with this, 10 provides additional file accessibility with Cortana voice control and customizable tiles for your favorite applications. There is also the universal notification and security center. The notification center has links to other useful features like the Windows 10 Settings app, VPN settings, and quick toggles for things like location and Quiet Mode. If you have a Windows machine connected to a touchscreen, there’s also a button to quickly switch between desktop and tablet modes. Finally, Microsoft has already stated that 10 will receive at least two massive updates a year and will continue to evolve over a foreseeably long lifespan.

What You Should Do

The sooner businesses upgrade to Windows 10, the better off employees and administration will be. Sadly, Windows 7 does not have much time left and investing any more time into learning the quirks and shortcuts of 7 will be wasted time after January 2020. Though the free upgrade for Windows 10 Home and Pro users have expired, any Windows Enterprise users can still upgrade to Windows 10 for free. You can access all Windows support lifecycle information here: https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet. If you’re looking toward upgrading or need help to ensure that the upgrading process goes smoothly, you can reach us at (734) 457-5000; we would be happy to help.

5 Effective Lead Generation Strategies To Consider In 2017

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Looking to grab new leads? Forget the more traditional marketing approaches. The majority of them are no longer as effective as they once were. Instead, try something new.

Here are five extremely effective lead-generation strategies for 2017.

Blogs
Although the suggestion to start a blog is hardly groundbreaking, it remains one of the best methods of generating leads and one that is all too often overlooked, even today.

Publishing regular articles provides you with an opportunity to reach your audience and establish your expertise.

In addition, you can encourage readers to sign up for your newsletter or input their email address to access some high-value content. [Read more…] about 5 Effective Lead Generation Strategies To Consider In 2017

Why Is A Server Important For Your Business?

Anthony Glover is Tech Expert’s network engineer.

A server is a very important asset to any small business as it provides many features that can help your business run safely and efficiently.

For instance, when lending out a new or existing computer to employees, you can prevent unnecessary access, change passwords, or unlock accounts in one location. This allows management of the computers, enabling full control at all times.

It also allows you to have a centralized location for many of your functions: the server. You can share files and applications and reduce redundancy for all files. Since servers primarily run in a RAID configuration of some sort, you will have extra protection for your most important files.

Another great thing about a server is you can set up a domain for your business, enabling automation features like backups in one place.

This also allows for profiles, including files and applications, to be accessible from any workstation connected to the server. Not to mention, a server will keep you organized and running more efficiently in general by keeping your email, contacts, calendars, and files safe.

Data transferring to and from a server is much faster than transferring from a computer due the overall design of a server. Servers are built for speed, reliability, and security purposes.

This means you are going to get through the day with your time and resources spent more wisely, allowing you to continue with what matters in your business.

This efficiency and organization will increase customer relationships and help build retention with new and potential customers.

Best of all, you can set up a server to curve toward your needs. You can use a server for hosting your own websites, as a backup server, fileserver, or even run your database. You can also upgrade (to an extent) if your needs grow.

Keep in mind, these are only some of the many server configurations available for your server.

File or Backup Server
This server is for file-sharing, active directory, and domain services. It’s primarily used for backups and storage of user files.

This is the best option if you are going to need safe storage services for your business since a server is going to have redundancy storage to keep data safe.

Database Server
This server configuration is for database storage and management of SQL, Oracle, etc. This is a necessary option if you are utilizing a database for your business.

Again, utilizing a server is going to allow safe keeping of your files – this includes your critical files such as your database files.

Web Server
This configuration is for webhosting services and will allow hosting and management of a website from your office.

This is a great option for running web-based applications through your server. This option can also be done off-site by a website host if you prefer to go that route for faster access or security.

Utilizing a server is important for your business and choosing a server can be tough, let alone installing one yourself. Let Tech Experts help you decide and make sure you get the best option possible for your small business.