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Productivity

How To Automate Daily Tasks And Free Up Your Time

Running a small business means wearing a lot of hats. These hats go from managing operations, handling customer inquiries, to keeping everything running smoothly. There’s a solution that can lighten the load: AI-powered automation. Thanks to technological advancements, these tools have become more accessible and cost-effective than ever, allowing small businessowners to automate tasks they previously had to handle manually.

Here are some smart ways to automate daily tasks and free up your time.

Automate customer support without losing the personal touch

Use AI Chatbots for First-Line Support. AI-powered chatbots, like Tidio or Chatfuel, can handle frequently asked questions, schedule appointments, and collect customer information automatically.

Smart Email Assistants. AI tools like Zendesk AI or Freshdesk can read incoming emails, categorize them, and even suggest replies. Some go a step further and can automate responses.

AI-Enhanced Customer Feedback. AI tools like Survicate or Qualaroo can analyze customer feedback in real-time, spotting trends and highlighting areas for improvement automatically so you can act faster.

Streamline scheduling and calendar management

Let AI Handle Your Calendar. AI-powered tools like Calendly and Reclaim.ai can automatically suggest meeting times, taking into account everyone’s availability, time zones, and preferences.

AI-Powered Appointment Booking. If you offer services or consultations, tools like Acuity Scheduling let clients book appointments directly from your calendar.

Optimized Time Allocation. AI tools like TimeHero or Trello use data and patterns from your calendar to suggest the most efficient way to allocate your time for various tasks.

Supercharge your marketing without hiring an agency

Create Content with AI Writing Tools. AI writing tools like Jasper AI, Copy.ai, and ChatGPT can generate blog posts, social media content, and email campaigns quickly and efficiently.

Automate Social Media Posts. Social media management platforms like Buffer or Later use AI to suggest the best times for posting, automatically queue content, and even generate hashtags.

AI-Driven Analytics for Better Decision-Making. AI tools like Google Analytics and HubSpot can analyze the effectiveness of your marketing campaigns in real-time, providing insights into what’s working.

Financial tasks made easier

Use AI Accounting Tools. Tools like QuickBooks Online and Xero automate tasks such as categorizing expenses, reconciling accounts, and generating reports.

Automate Invoice Generation and Payment Reminders. Tools like Wave and Zoho Books let you generate invoices automatically and send payment reminders.

Financial Forecasting with AI Insights. Tools like Fathom or Float forecast revenue, track expenses, and aid data-driven financial decisions.

Internal team collaboration & workflow automation

Automate Repetitive Team Tasks. Tools like Zapier and Make.com connect your apps and automate workflows.

AI Note-Taking & Meeting Summaries. Tools like Otter.ai and Fireflies.ai transcribe meetings and generate notes automatically.

Streamlined Project Management. Tools like Asana or Monday.com help you assign tasks, track deadlines, and monitor project progress.

Ready to integrate AI into your business? If you’re overwhelmed by daily tasks, consider AI-powered automation. You don’t need a massive tech budget to start.

It’s time to work smarter, not harder. Contact us at (734) 457-5000 for AI-powered solutions to streamline your day.

The Hidden Cost of Slow Internet In Your Business

For most businesses today, Internet access is as essential as electricity or running water. You likely rely on it for everything from email and file sharing to customer service, video conferencing, and cloud-based software.

However, many business owners don’t realize the true impact of slow or unreliable Internet until it starts costing them real money – in ways that often go unnoticed.

The most obvious cost is lost productivity. Every time an employee has to wait for a large file to download, a cloud-based application to load, or a video call to stabilize, time is wasted.

Multiply that by every employee, every day, and the wasted hours pile up quickly. Over the course of a year, slow Internet could cost you hundreds – if not thousands – of lost work hours. Even small delays add up when they happen repeatedly, creating frustration for your team and potentially delaying projects or client deliverables.

Beyond wasted time, slow Internet also creates friction in customer interactions. Have you ever been on a video call that froze mid-conversation or suffered through choppy audio during a sales pitch?

Poor call quality, dropped meetings, and delayed responses caused by Internet issues can damage your professional image.

Clients and prospects expect seamless communication, and when technology gets in the way, they may quietly question whether you’re equipped to handle their business effectively.

Slow Internet also has a hidden impact on your IT systems. Many businesses depend on cloud-based backups to protect valuable data, but if your connection is unreliable or slow, backups may fail or not complete on time.

This leaves your data vulnerable, exposing you to additional risk if something goes wrong. Software updates can also be affected.

Outdated or incomplete updates due to poor connectivity can open up security gaps, leaving you exposed to cyber threats.

You might assume that upgrading your Internet service is as easy as calling your provider and ordering a faster plan – but it’s not always that simple.

Internet Service Providers (ISPs) often complicate the process with confusing contract terms, service level agreements, and pricing structures that may not be optimized for your actual needs.

You could end up paying for more than you require, or worse, not enough to meet your business’s demands.

The good news is that you don’t have to navigate this alone. Our team can actively manage your ISP relationship on your behalf. We help clients with Internet upgrades, whether it’s improving speed at your existing location, getting Internet installed properly at a new office, or evaluating multiple options to find the best fit.

We also specialize in negotiating with ISPs to improve pricing or rewrite outdated contracts. In fact, many of our clients discover they’ve been overpaying for years – sometimes without even realizing it.

Upgrading or optimizing your Internet connection isn’t just about faster browsing speeds – it’s about empowering your business to operate more smoothly, reduce downtime, and keep your team productive and your clients happy.

Where so much depends on reliable connectivity, investing in your Internet is one of the simplest ways to gain a competitive advantage.

If you’ve been struggling with slow speeds, service interruptions, or if you suspect you might be overpaying, reach out to us.

We’ll evaluate your current setup, recommend improvements, and even handle the ISP negotiations for you — so you can get back to focusing on your business without worrying about the fine print.

Are Your Tech Tools Helping Or Hurting Your Business?

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

In the rush to stay competitive, businesses have been trying out new tech tools left, right, and center. It’s great to embrace change. But here’s the thing: Having too many tools – or the wrong kind – can create more headaches than solutions.

That means lots of businesses are now stuck with a jumble of software that doesn’t play nicely together, making work slower and more frustrating than it should be.

Over the past few years, companies have thrown tools at every problem:

• HR needed a way to track time off requests… there’s software for that
• Finance needed help with tax compliance… another tool added to the mix
• Add in the scramble to adapt to remote work and fast growth, and suddenly, every department has its own tool

The result? A patchwork quilt of systems that just don’t connect.

Now the focus is shifting to working smarter, not harder, and those cracks in your tool stack are showing. Instead of helping your team, too many disconnected tools are slowing them down. Data gets stuck in silos, workflows feel clunky, and employees are juggling software. To make matters worse, you’re likely paying for tools no one’s even using.

So, what can you do?

Look at the bigger picture. Think about consolidating your tool stack. Cut out the extras and focus on systems that work together smoothly. When your tools are aligned, your data flows properly and your team can do what they do best.

It’s not just about saving money (though you’ll probably do that too). It’s about making work easier and more efficient. Automation can also help you spot inefficiencies and connect the dots between systems, so everything runs more smoothly.

If your team isn’t working as efficiently as they could, before you start pointing fingers consider that your stack might be the reason.

We can help you create a tool stack that helps, not hinders, your workflow. Get in touch.

Top Technologies Transforming Customer Service

Customer service is the foundation of any successful business, and with each passing year, customer expectations continue to rise. Meeting these expectations requires more than just dedication; it demands the right tools and technologies. Research shows that more than half of customers now prefer self-service options to speaking with a representative, reflecting the growing desire for quick, accessible solutions.

Here’s a look at some of the top technologies reshaping customer service and helping businesses stay competitive:

Artificial Intelligence (AI) and Machine Learning

AI and machine learning are revolutionizing customer service, transforming everything from customer interactions to internal operations. Through AI-powered chatbots, businesses can offer instant responses to common inquiries, reducing wait times and allowing human agents to focus on more complex issues. Additionally, machine learning algorithms can analyze past interactions to improve responses, predict needs, and personalize service, enhancing the customer experience in meaningful ways.

Omnichannel support

Today’s customers use multiple channels to reach out—phone, email, chat, social media, and more—and they expect a smooth, consistent experience across each one. Omnichannel support integrates these various touchpoints, allowing customers to switch channels without repeating information. This not only improves customer satisfaction but also helps companies provide a seamless, unified service experience.

Cloud-based customer service platforms

Cloud technology has brought unprecedented flexibility and scalability to customer service. By moving customer service operations to the cloud, companies can easily scale their support capabilities up or down, ensuring they can handle peak times or unexpected surges in demand. Cloud platforms allow agents to work from anywhere, making remote and hybrid customer service teams effective and responsive.

Self-service solutions

Self-service tools like knowledge bases, FAQs, and community forums empower customers to find answers on their own. Not only does this reduce the burden on customer service teams, but it also meets the preferences of customers who prefer solving issues without direct assistance. By offering robust self-service options, companies can boost satisfaction while freeing up resources for more complex inquiries.

Data analytics and customer insights

Data analytics has become an invaluable tool for understanding customer behavior and preferences. By analyzing customer interactions and feedback, companies gain insights that can shape more personalized and proactive service. For instance, if data shows recurring issues or common questions, businesses can address these proactively through FAQs or dedicated service strategies, ultimately improving the customer experience.

Robotic process automation (RPA)

RPA uses software “robots” to perform repetitive, rule-based tasks, such as data entry, form processing, or responding to basic queries. By automating these routine tasks, RPA frees human agents to focus on complex and high-value activities. This not only improves efficiency but also allows employees to spend more time solving nuanced problems, creating a better experience for customers.

Planning your customer service roadmap

With so many technologies available, it can be challenging to know where to start. Each business has unique needs, and the best approach to implementing new technologies is to have a clear roadmap. Our team of IT consultants can help you evaluate your current setup, identify key areas for improvement, and design a technology roadmap that aligns with your business goals.

Unlock These Productivity Gems In Windows 11

Since its launch in 2021, Windows 11 has been continuously updated, bringing new features and improvements to make your life easier.

While big announcements like the AI assistant Copilot and expanded hardware support grab headlines, there are some lesser-known features that deserve your attention too.

These hidden gems can make your Windows 11 experience quicker and easier, helping you stay productive and organized.

One of the most helpful features in Windows 11 is Focus mode. Picture this: You’re deep into an important project, and suddenly, notifications start popping up – emails, instant messages, reminders. It’s hard to maintain focus with all these interruptions. Focus mode comes to the rescue by silencing them.

To activate it, click the bell icon at the bottom right of your screen and select “Focus” from the menu. This will give you a 20-minute period with no interruptions, which you can pause anytime. It’s your digital “Do Not Disturb” sign.

Another great feature is Live captions. Imagine you’re in a noisy office or maybe you have some difficulty hearing.

Understanding audio and video files can be challenging. Windows 11 has built-in live captioning that automatically generates captions for your content.

You can activate it from the Accessibility settings (go to Settings > Accessibility > Captions) or by pressing Windows Key + Ctrl + L. The first time you use it, you’ll need to agree to Microsoft’s voice processing terms and download a speech pack. After that, captions will appear at the top of your screen, making it easier to follow along with any audio or video.

If you find typing tedious, you’ll love Voice typing. This lets you dictate text instead of typing it. To start, press Windows Key + H. Make sure you have a microphone connected (your webcam mic works fine). Click the mic button that appears, and you’re ready to go. You can even set it up to automatically punctuate your sentences.

Voice commands like “stop listening” or “ignore that” help you control the flow of dictation. It’s a real time-saver for writing emails or documents.

And if you want a tidy and efficient desktop, Start menu folders are a game-changer. To create a folder, right-click an app and select “Pin to start.” Then drag another app over it, and they’ll combine into a folder.

You can rename the folder and move it to the top of your Start menu for quick access to your most-used apps. It’s a simple way to keep things organized and within reach.

Finally, there’s the Snapping bar. If you’re a multitasker, this feature is a lifesaver. It lets you snap windows into various layouts on your screen. Drag a window to the top of the screen, and a set of layout options will appear.

You can place windows in different positions, making the most of your screen space. You can also use the Windows key + arrow keys to snap windows into place. If you don’t see the snapping options, you can turn them on in Settings > System > Multi-tasking.

These features might not make headlines, but they can really enhance your Windows 11 experience and productivity. Try them out and see how much time you can save.

Tech-savvy Workspaces: How Tech Drives Office Productivity

Gone are the days of paper-laden desks and rows of filing cabinets.

The modern office is a hub of innovation. Technology plays a starring role in this transformation.

Is your company leveraging technology as well as it could? This article dives into the ways technology fuels office productivity.

Boosting Efficiency: Technology as a Time-Saving Ally. The core benefit of technology in the office is its ability to save valuable time. Here are some key ways tech streamlines workflows:

Automation Powerhouse. Automating repetitive tasks frees up your team’s time for creative thinking, strategic planning and complex problem-solving.

Cloud-Based Collaboration. Cloud storage platforms allow teams to access and share documents seamlessly, ensuring everyone is working on the latest iteration.

Communication Revolution. Messaging platforms and video conferencing tools provide instant communication. This enables brainstorming sessions and remote team collaboration.
Enhancing Accuracy: Technology Mitigates Errors. Technology saves time. It also reduces errors that can derail projects and waste valuable resources.

Data Accuracy Champions. Spreadsheet formulas eliminate the risk of human error in manual data entry. Project management software tracks deadlines and dependencies. These tools provide a single source of truth for project information.

Data Analytics for Informed Decisions. Data analytics tools provide insights that promote a data-driven approach, allowing teams to make informed decisions based on real-time information.

Fostering Teamwork: Technology Bridges the Communication Gap. Technology empowers effective communication and collaboration, essential for a productive team environment.

Here’s how it can do that:

Remote Work Enablement. Cloud-based tools and video conferencing apps allow teams to collaborate regardless of location, fostering a diverse workforce.

Knowledge Sharing Made Easy. Internal wikis and knowledge-sharing platforms allow teams to create a repository of company knowledge. This reduces the time spent reinventing the wheel.

Project Management Made Simple. Collaborative project management tools have many features that ensures everyone is on the same page.

Choose the Right Tools. Choose tools that integrate seamlessly with your systems and workflows.

Cybersecurity is Paramount. As your reliance on technology increases, so does the need for robust cybersecurity.

Digital Divide Awareness. Ensure technology adoption doesn’t leave anyone behind. It should not create barriers.

Change Management. Prepare to manage change within your team. The extra help getting over road bumps makes a world of difference.

Notifications: Striking A Balance At Work And Home

Notifications have become a part of our daily lives. Whether it’s the ping of a new email, a message from a colleague on Teams, or a meeting reminder on your calendar, these little nudges constantly battle for our attention.

But are we reaching a tipping point with notifications?

According to recent research, the answer might be a big “YES”. The study revealed that the ping, ping, ping of notifications from collaboration tools is not only a distraction at work but is also taking a toll on our precious work-life balance.

So, why are notifications becoming a nuisance, and what can we do about it?

We’re living in the era of collaboration tools. From video conferencing to project management platforms, we rely on these tools to stay connected and productive.

But… the more tools we use, the more notifications flood our screens. During the traditional 9-5, the constant barrage of notifications can derail focus and productivity.

But what’s annoying is when notifications creep into our downtime. One in three workers report that notifications outside of working hours have spiked over the past year.

As a society, we’ve created a situation where notifications disrupt our relaxation and family time.

A third of young workers aged 21-34 struggle to fully enjoy time with loved ones due to work notifications. And that may put you at risk of losing your best people.

Here’s our three step take on tackling the notifications dilemma:

First, set clear boundaries. Make it understood that messages should be replied to within working hours. Practice what you preach by not sending messages outside of your own working hours (schedule-send where possible).

Second, reduce tool overload. Evaluate the collaboration tools you use. Streamline where possible.

Third, empower your employees. Teach them to use do not disturb, and how to mute non-urgent notifications.

While technology has revolutionized the way we work, it shouldn’t come at the cost of our wellbeing and personal time. If we can help you and your team strike a better balance, get in touch.

Meetings Are Making Your People Less Productive

Are you one of the many businesses that still offers your people the flexibility of remote or hybrid working?

If so, you’re probably relying on video meetings a lot more than you usually would. And that makes sense, because it feels like the easiest way to get people together at the same time.

But meetings can be a real drag for everyone at some stage. Whether you’re dealing with introverted employees who are hesitant to speak up, scheduling conflicts that make it tough to get everyone in the same virtual room, or colleagues who try to take all the credit for your brilliant ideas (the worst!), meetings can actually slow down your productivity.

So what are some simple solutions to help?

For projects that have a visual element, digital whiteboards are your new best friend. These handy tools allow for collaboration wherever, whenever, and replicate the feeling of being in an actual conference room. Plus, they don’t put anyone on the spot, so introverted employees can contribute without feeling self-conscious.

And for projects that don’t require visuals? Maybe collaborative docs could be a good alternative for you. These documents are easily shared and distributed, making it easy for team members to work together in real-time or asynchronously.

Let your team know that they don’t need to respond immediately to every notification or email. And if you really want to free up some time for deep-focus work, consider implementing a “no meetings” policy like Shopify has done.

This empowers your team to work when they’re most effective, regardless of their time zone.

When it comes to productivity, transparency is key! So have you considered prioritizing public channels over direct messages? It can be a game-changer for your team as it helps everyone understand how different individuals and teams work, and increases workers’ faith in their managers.

In fact, research shows that employees who trust their leadership are 50% more engaged at work! And when it comes to clarifying priorities, the responsibility falls on leadership. Make sure you’re coaching your direct reports and giving regular feedback. Consider consolidating work in one platform to make things simpler.

By choosing the right tools and minimizing time spent in meetings, you can increase your productivity and get more done in less time. So why wait? If we can help you get started, get in touch.

Are Two Monitors Really More Productive Than One?

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

When you see those people with two monitors, you may assume they do some specialized work that requires all that screen space or they just really like technology.

But having the additional display real estate that a second screen provides can benefit anyone, even if you’re doing accounting or document work all day.

According to a study by software developer Mavenlink, 73% of surveyed businesses say they spend over an hour per day on average just switching between different apps.

Jon Peddie Research looked at the benefit of using two screens over several years. It found that, overall, employees in all types of jobs can improve productivity by an average of 42%. The company’s namesake put it simply by saying, “The more you can see, the more you can do.”

So, what are the advantages of adding a second screen? [Read more…] about Are Two Monitors Really More Productive Than One?

Is Unified Communications Right For Your Business?

Unified Communications (UC) is a ready-to-use system that allows for seamless communication in numerous ways such as phone, video, screen sharing, chat and file management.

The system operates as a cloud service, making it easily accessible to all team members with access to the Internet. But why should anyone consider switching to unified communications?

There are several reasons, but this is the most crucial: Business leaders who adopt UC would be able to impact their business every day and make it seamless for employees to interact with each other.

That said, we’ll list 5 of the key features of this concept to help you better understand how it can help you scale your business.

Mobility

When connected to unified communications, all employees can stay connected at all times and from all locations. It doesn’t matter whether they’re working from home, vacationing on a remote island, or sitting in the office. They’ll still be able to chat, receive calls, and more.

Unified messaging

This allows employees to handle different message types using a single tool. They can easily switch communication modes, depending on their needs.

Conferencing

Whenever you need conferencing tools, you’ll have them in the palm of your hand.

You can allow a group of teammates or customers from outside your organization to connect and speak via video or audio from different locations.

Fax support

Faxes received through unified communications appear as email attachments. This way, users can also receive faxes on their desktops and smartphones.

Presence

This feature lets other users know each other’s status. That means you’ll be able to see when someone is online (Active), busy (Do Not Disturb), or away (Out of the Office).