Upgrading

Five Common Causes For Business Computer Slowdowns And How To Fix Them

October 25, 2016

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

All computers inevitably slow down at some point. The more we use them to download programs, install extensions, and fill up the hard drive with files, movies, and photographs, the slower they get.

Fortunately, keeping your computer running at a rapid pace is relatively straightforward, providing you develop some basic electronic housekeeping habits.

Here are the top five reasons computers slow down and how you can fix them.

Your hard drive is failing
Hard drives fail eventually, so make sure you backup your files on a regular basis. Some users claim that solid state drives (SSDs) are more reliable than hard drives because they don’t incorporate moving parts. However, that’s nothing more than a myth and the data stored on them can still be corrupted. [Read more…] about Five Common Causes For Business Computer Slowdowns And How To Fix Them

Four Tips For Next Year’s IT Budget

December 21, 2015

As the year winds down, you’re undoubtedly working out plans for 2016, and preparing your IT budget is top on that list. Every year presents unique network, server, and technology challenges that need to be addressed.

The increasing ubiquity of cloud services is something small business owners need to consider, but working out the basic budget items should take priority. Here are four tips to give your business a little bit of breathing room when it comes to planning next year’s IT expenses.

Think in the long term
When planning your IT budget, it’s important to consider both short-term and long-term investments that you’ll be making for the sake of your business.

A Few Reasons Why Desktops Are Better

December 21, 2015

Michael Menor is Vice President of Support Services for Tech Experts.

With all this talk about mobile devices like tablets, smart phones, and ultra-portable laptops, you’d begin to think that traditional desktop PCs are going to seem archaic.

Depending on your needs, that can be the case, but desktops aren’t going away anytime soon – and for good reason.

More Powerful Hardware
This has been the case from the very beginning – desktop PCs are capable of more powerful hardware.

Desktops don’t need to worry about electricity consumption the same way portable devices do and components don’t need to be shrunk down into a tiny lap-sized chassis.

This also allows better heat dispersion. All three factors give desktops the flexibility to utilize the most complex, cutting edge components that aren’t designed for mobility (yet).

In other words, computer hardware manufacturers build new components, then work on shrinking those components into mobile sizes.

This reason alone will keep the desktop alive – PC gamers, graphic artists, and multimedia buffs will always want high-end desktops.

Cost Effectiveness
Of course, you don’t need the newest, cutting edge components to have a blazing-fast PC. You can easily get by with cheaper, previous generation components.

Remember a decade ago when a desktop PC could cost thousands of dollars? It’s still possible (and easy for some) to spec out a high-end PC with that kind of price tag, but each additional dollar spent isn’t worth it unless you have VERY specific needs.

Also, comparable hardware for a PC is significantly cheaper than similar laptop hardware. If you don’t need the mobility, you can save a pretty decent chunk of money just by sticking with a desktop.

Desktops are Easier to Fix and Maintain
Let’s share a real-world tech scenario. Replacing a part on a desktop is a pretty simple task for a technician. In fact, with a little hand-holding, almost anybody could figure it out. Replacing the motherboard on a laptop, however, is an extremely cumbersome process. Depending on the model, it can involve over two dozen screws and a lot of time.

Replacement parts aren’t as affordable as they are for desktops either. For smart phones and tablets, expect to ship those out to the manufacturer.

You Probably Won’t Leave your Desktop at the Airport/Coffee Shop/Hotel
It’s true! If you are lugging around a big PC case, a monitor or two, a keyboard, mouse, and power cables, it’s pretty likely you won’t accidentally forget it when you realize how light your luggage has become.

All joking aside, because your desktop lives a pretty uneventful life without much movement, it doesn’t endure the little bumps, drops, and spills that laptops, tablets and other mobile devices take.

It’s harder to steal too, so there is a little essence of security knowing your data is locked inside a great big aluminum box tethered to your desk with a web of cables.

Have you moved on from the desktop PC completely or are you still holding on? Do you even want to go strictly mobile? Let us know and let us answer any questions you have.

Strategically Upgrading Your Computer Systems

November 24, 2015

With technology growing faster than most businesses can keep up with, organizations have to continuously upgrade their solutions in order to maintain a semblance of modernity. The only issue with this is that many businesses can’t keep up, simply because they don’t have a team that’s dedicated to this important task.

What technology upgrades should be made a top priority and why?

Naturally, the first thing you need to know about workstation and technology updates is that you need to integrate them periodically in order to ensure optimal security for your organization.

Most viruses and malware will attempt to take advantage of weaknesses in your infrastructure in order to infiltrate it.

These weaknesses in your software and operating systems’ source code will ultimately allow these threats to force their way into your network, putting any contained information at risk.

These flaws are often addressed in software patches and system updates issued by the software developer, but tackling the updates in a timely fashion is a whole other monster.

Managing all software updates is easier said than done, especially without a dedicated IT department watching over your technology. Regular maintenance is often pushed to the back burner and dangerously close to being forgotten about.

Therefore, the best way to make sure that your systems are prepared to handle the threats that are found in today’s computing environment is to make upgrading your technology a priority for your organization.

Software Updates
There are several programs that your organization needs in order to stay functional, so your software updates aren’t limited to just your workstations’ operating systems.

The fewer unnecessary security flaws that can be found in your IT infrastructure, the safer your information will be.

Furthermore, users who are working with top-notch, optimized technology will be far more productive than they would be if they were using sluggish, bogged down computers.

It doesn’t make any sense to let your employees use machines that hold them back from achieving their maximum productivity.

In fact, sometimes you might encounter a situation where using a different software will be better for your business strategy.

It’s always recommended that you consult with a professional technician before making drastic changes to your business’s software infrastructure.

Antivirus Updates
Your antivirus solution is often a software solution, but virus and malware definitions are continuously being updated.

If your antivirus and other security software solutions aren’t properly maintained, it’s like you’re “leaving your keys in the front door,” so to speak.

Your antivirus solution needs to be managed on all workstations – or, better yet, centrally controlled from the server to ensure that all users are protected and up to date at all times.

Hardware Updates
Older hardware that’s been around the block a time or two might have proven reliable, but it will eventually start to show signs of its old age. Hardware failure becomes more likely and you run the risk of losing information due to the degradation of your technology.

This is why monitoring your systems for faulty tech and periodically upgrading to more recent models is preferable, if not necessary.

Granted, all of these software and hardware upgrades may feel overwhelming. This is why Tech Experts offers a remote monitoring and maintenance solution that’s designed to administer patches to your mission-critical systems remotely.

This helps your organization ensure that your systems are always up-to-date. We can also monitor your infrastructure for any irregularities that might be caused by hardware malfunctions, hackers, and much more. Call us at (734) 457-5000, or email info@mytechexperts.com to learn more.

IT Consultations: Trust In Those That Know

September 23, 2015

Scott Blake is a Senior Network Engineer with Tech Experts.

It seems that these days anyone can read an article or watch a video online and consider themselves an expert in one way or another, but when it comes to upgrading or making changes to your business infrastructure, is it wise to take and follow the advice of someone that has no hands-on or working knowledge of the IT industry or your business?

Ask yourself this: if your car needed repairs, would you take it to a lawyer or a mechanic?

Instantly, you answer “the mechanic” because the mechanic works on cars.

So in comparison, should you follow the advice of a visiting client, sales rep, or friend of an employee?

No, because none of these people know the intricacies of your business IT needs and functionality.

Will they know to check with your software vendors to verify compatibility with a new operating system?

If the plan calls for upgrading workstations and/or servers that are running outdated, unsupported operating systems, you need to check and make sure your existing software is supported on the new operating system.

Usually, accounting and office productivity software are the types most affected by changes in operating system platforms.

In some cases, a business may have spent large amounts of money to have specialized software written years ago, but unfortunately, it may not install or run on a modern operating system.

Will they know how to check and see if your internal network wiring needs to be upgraded?

If the plan calls to move your business phone system to a VOIP system, you need to make sure your existing network cabling will support it.

Cabling has categories and certain categories are more applicable to your needs than others.

Whoever is handling your IT needs to recognize what would be best and what wouldn’t work in your situation.

Keep in mind that when upgrading, you’re also future-proofing. It’s best to spend a little more on higher-quality equipment to extend the life of your upgrade.

Will they know how to calculate the amount of disk and cloud storage your business will require?

Electronic storage for your business is key. Knowing what needs to stay local and what needs to be stored in the cloud is paramount to your business’ success (and recovery, should there be a disaster).

The cost of secure cloud storage needs to be weighed against the cost of maintaining on-site local data storage. Localized storage will allow for faster access while in the building.

However, if your business has remote employees, cloud storage would be the optimal way to allow access to documents, applications, and software without having to support RDP or VPN connections into your network. This reduces the risk of outside intrusion.

Are they able to suggest the correct security devices and software for your business?

The security needs for every business are different. What works for Bob’s Golf Land may not be the best solution for your business.

A proper evaluation of your business network needs to be performed. Certain questions need to be asked and answered, such as “is a software-based firewall best for your business?” or “will you need dual WAN routers to allow for multiple ISP connections?”

If you have any doubt after considering these questions, you’ve got the wrong person for the job.

Seek out an experience and established IT professional and before making any changes, consult with them. Trust their advice. They will evaluate your business infrastructure and build a plan of action for successfully upgrading your business network and equipment.

Interested in a network evaluation or an infrastructure upgrade consultation? We can do those too… and we do it right! Contact us at Tech Experts — (734) 457-5000, or info@mytechexperts.com.

The Real Risks Of Running Outdated Software

December 12, 2014

Are you still holding onto your trusty old server that’s aging towards uselessness?

Or perhaps you are still running important applications on older servers with old operating systems because they’re “good enough” or “doing the job just fine.”

In many ways, your old server is like a trusty old car. You know where the kinks are and it gets you where you need to go.

But lurking below the surface of that trusty old car, and your old server, can be hidden risks that can result in very big problems, even dangers. Usually, when least expected.

Security risks are the number one danger of older technology. The older your operating system or application, the longer the bad guys have to find and exploit vulnerabilities.

This is especially true when the manufacturer is no longer actively maintaining support. Dangers can lurk across the entire aging application platform.

Your older versions of SQL Server are at risk. Perhaps you are still using an old FTP server that’s innocently sitting in the corner. Or you have some older network equipment and appliances.

The bottom line is anything that listens on the network is a potential threat to the server, and therefore your business.

If that software or firmware isn’t up to date, you’re doubly at risk of a major security incident.

Here are the top 5 risks you’re taking with running outdated software:

Crashes and system downtime
Aging systems are more vulnerable to failure, crashes and corruption causing significant downtime.

Targeted technology upgrades can reduce total annual outage risk and reduce downtime.

Increased costs
Outdated software is more expensive to maintain than newer versions. Failing software increases costs by overloading IT personnel. The process of applying patches is also costly and time consuming.

Updated software portfolios not only decrease maintenance costs but also free up IT budgets for more strategic and innovative programs.

Decreased productivity
Aging software applications that crash or require maintenance result in reduced employee productivity.

Modernizing software increases productivity by improving the efficiency and quality of work.

Security holes
Mission critical software is more vulnerable to security breaches as it ages. A security breach can compromise sensitive customer and employee information, and proprietary company data.

Legal and regulatory compliance risks
Updated software ensures compliance to governance, regulation and policy as regulatory bodies continue to mandate new global requirements.

This is especially important for healthcare professionals that need to comply with new HIPAA regulations.

With older technology, any of the above risks can strike you at any time. The consequences can be loss of productivity, or worse, loss of critical data that negatively impacts your business.

Perhaps “good enough” isn’t really good enough after all.

(Image Source: iCLIPART)

Consider These Great PC Upgrades

November 30, 2014

If you are in the market for a new PC, check out these tips on how to upgrade your PC and get more value for your dollars before you pull out your credit card.

A solid state drive
Nothing like an SSD to give you a more practical and noticeable performance increase. With more capacity and more chips and channels, you are guaranteed faster performance.

A faster CPU
You may want to add a new CPU if your computer is old and if the before-mentioned SSD does not entirely fulfill your needs.

Get more memory
With more memory, your operating system will spend less time moving data to disk and you will be able work with more open apps and large files.

Choose a larger display
While a touch screen might blow up your budget, you can opt for a 23-, 24-, 27-inch 1080p model for an affordable price and it will offer you a much better and productive computing experience.

Better gear: keyboard and mouse
Explore the world of wireless, wired, touch and ergonomic keyboard and mouse models and choose one that makes sitting at your computer a breeze.

After all, all our work is done with a keyboard and a mouse, and they need to be as much comfortable as possible.

The Top 5 Upgrades To Speed Up Your Systems Now

April 29, 2014

Things happen a lot faster in a small business than they do in the corporate world. This is why it is critical for small business owners to ensure their technology is up to date.

Here are five upgrades you should consider including in your IT budget to help you get things done faster.

Get a faster Internet connection
Surprisingly, many businesses which completely rely on Internet connectivity still settle for slow Internet speeds.

It may not seem obvious at first; however, speeding up your Internet connection will speed your business activities, such as file downloads and webpage loading.

You might even consider signing up for a second internet line with another provider just so you can balance your Internet access between the two.

This will speed things up and provide a safety net in case one provider’s network fails. Most of the firewalls we recommend automatically have two Internet connections for redundancy.

Upgrade to Gigabit networking
Upgrading your network speed to Gigabit Ethernet will give you a 10-fold increase in network throughput.

GbE used to be expensive; however, today there are affordable gigabit network switches. In addition GbE works over CAT 5E cabling that is widely deployed, and it is typically built into most desktops and laptops.

Upgrade hard drives to Solid State Drives
If you are not yet ready for a company-wide system upgrade, you can still stretch the lifespan of your desktops/laptops by upgrading the hard disk drive (HDD) to a solid state drive (SSD).

An SSD can read and write data at a higher speed, which allows users to boot up their systems and launch applications faster. SSDs are affordable; even a lower-end model will deliver a significant system boost.
We’ve seen incredible performance increases when installing solid state drives. Windows will boot in 5 to 10 seconds, Word loads instantly, and even QuickBooks speeds up.

Switch to 802.11n wireless
If your office runs on an 802.11b or 802.11g Wi-Fi network, this would be a good time to deploy the 802.11n wireless.

This comes with a faster wireless speed that makes for a better experience and can support more wireless devices. Note that GbE is necessary to support these faster 300 Mbps 802.11n Wi-Fi access points.

Upgrade computer RAM
More RAM never hurts, and this is bolstered by the sheer affordability of RAM.

While modern computers with 4GB or more of RAM generally have adequate memory for nearly all user demands, increasing your RAM allows you to reduce virtual memory or even turn it off. This makes for a much faster computing experience.

(Image Source: iCLIPART)

The Importance Of Planning Your Computer Upgrades

August 28, 2013

by Jeremy Miller, Technician
When considering upgrades to your computer or network, planning is a very important part of the process. Planning can save you a lot of wasted time and money.

When planning your upgrades you will want to think about what all is involved and attempt to address any issues prior to installation to prevent down time as much as possible.

First you will need to understand what you need to upgrade. Can you upgrade your current setup or will you have to purchase entirely new equipment to upgrade? There are many components of an upgrade that may not work together with older technology.

You can find this a lot if you upgrade to a new workstation and some of your software is not compatible with the new operating system on the computer.

You will also find that older hardware sometimes cannot be upgraded with new hardware without replacing the motherboards or the whole computer.

Hardware and software both have limits on how much other software and hardware that they support.

A good example of this is: If you bought a good computer about 8 years ago the maximum amount of RAM you could use was about 4 gigabytes. It is now common to have 4 gigabytes to be the minimum amount of RAM installed.

Some software out there will not even run well unless it is over 4 gigabytes of RAM. The old computer cannot be upgraded with more RAM so you would need to purchase a new computer in order to get more RAM.

If you were to buy the RAM to upgrade the computer you may have just wasted time and money. This is why planning is so important.

If the upgrade is for an organization or business you may have purchased RAM for many workstations. A lot of time the RAM would be incompatible with a newer computer as well.

When planning for any type of computer or network upgrade you will want to look at how long you have already had your existing setup.

You can expect to get about 5 years out of any device whether it is a desktop, laptop, printer or other device. If your equipment is that old or older it is usually better to replace the equipment.

There are many reasons for upgrading versus updating. The biggest reason is that it is time to replace. Usually five years after you purchase your computer there is software and hardware that will make it very easy to upgrade.

If you wait much longer then your existing equipment will not be easily upgraded to the newer computers.

When you plan to upgrade your computers you can save money by getting deals or specials. This is because when you plan, you know what you will need and you can wait for sales or promotions.

If you do not plan then more than likely you will be upgrading when your computers start causing issues. This is not a good practice. You will end up having more down time due to low-performing computers and the time it will take to get the faulty computers fixed or replaced can easily end up costing more than the cost of replacing your workstations regularly.

We are always consulting clients and helping with upgrades and migrations, if you have any questions feel free to contact us. We are more than happy to help you with any sort of computer or network upgrades.

Office 365 Or Office 2013: Which Is Right For You?

May 17, 2013

by Jeremy Miller, Technician
You’ve probably heard a lot of things in the news about Microsoft’s Office 365.

Let’s explain the difference between Office 365, and the traditional version of Microsoft Office you’re used to using on your computer.

Standard versions of Office 2013 are licensed or boxed product. You can purchase a license to this product from any local or online retailer.

Office 365 is a subscription based product. You purchase this license either monthly or annually. You can also use this product on more than one computer and it is transferrable to other computers. This license is not transferrable to another user.

You should know right away both versions of Office will not run on any Windows Operating system prior to Windows 7.

The Office 2013 license is very straight forward: You simply install Office like you always have. However, unlike previous Office versions, you cannot remove it and install it on another computer.

The Office 365 license is much more malleable, and is licensed and sold by version. Office 365 comes in four versions: Home Premium, Small Business, Midsize Business, and Enterprise. Office 365 is licensed per user.

Office 365 Home Premium comes with Word, Excel, Power Point, One Note, Outlook, Publisher, Access, 20 GB of Skydrive cloud storage, and 60 minutes of calling if you have a Skype account. This version is not available to businesses.

Office 365 Small Business includes everything Home Premium has plus Microsoft Lync and business email which will offer 25 GB per month, and many other features.

Office 365 Midsize Business requires an annual commitment. This version will allow you to have up to 300 users. This has everything Small Business has plus Microsoft InfoPath.

Office 365 Enterprise also requires an annual commitment, but there are no limits as to the number of users you can have.

This version has everything that Midsize Business has plus Unified Discovery, Data Loss Prevention, and Role-based access.

Unified Discovery will allow you to search across Exchange, SharePoint, and Lync.

With Role-Based access you can control access and assign it to different groups.

You can create data loss prevention polices and templates for protecting sensitive information. These features will aid in keeping your business compliant with various regulatory requirements.

Choosing your version of Office is pretty straightforward. If you’re a light Office user, or only use a few features of Office then Office 2013 is best for you. You can choose which version you need based on the Office tools that you use.

If your company uses many features of Office, and you want to avoid large upfront software costs, then Office 365 is your best bet.

You will still be able to use Office 365 with no Internet connection. It does require an Internet connection to install and sync, however, and of course for email access.

You can access Office from anywhere using Office on Demand, which is not full-featured, but will allow you to read and edit documents.

Office 365 is the best bet for small and growing companies. You can add and remove new users and computers.

When you upgrade computers you will be able to remove Office from the old computer to install on a new computer.

You will also get more features like business email and calendars, a public website, team sites, web conferencing, and instant messaging.

If your company needs any help making a decision about which version of Office would best suit you, or if you would like help installing and configuring Office, please give us a call. We’d be happy to help.

« Previous Page