planning

Need New Hardware? Here’s Where To Start

December 17, 2024

When your team’s computers or internet start lagging, it’s often a sign your hardware needs an upgrade. But with so many tech options, you may want some help knowing where to start. Upgrading hardware can feel like a daunting task, but with a bit of guidance, small businesses can make informed choices that improve efficiency, security, and productivity.

Understanding the signs you need an upgrade

Computers and other tech devices aren’t meant to last forever. If your employees frequently complain about slow load times, crashing applications, or connectivity issues, it’s a clear indication that your hardware might not be keeping up. Older equipment may also struggle to support the latest software updates, leaving your business vulnerable to cyber threats or inefficiencies.

Beyond performance issues, consider whether your current hardware aligns with your business needs. For example, if your team is transitioning to hybrid or remote work, laptops with better portability and extended battery life may be necessary.

Similarly, businesses managing large files or using graphics-intensive software should invest in systems with robust processing power and high-resolution displays.

Choosing the right equipment

When selecting new hardware, focus on what makes sense for your business operations. For many small businesses, reliability and scalability are the top priorities. Here are a few key items to consider:

Desktops and Laptops: Decide whether you need desktops for stationary workstations or laptops for mobility. For general office tasks, mid-range models with solid-state drives (SSDs), at least 8GB of RAM, and Intel Core i5 or AMD Ryzen 5 processors are often sufficient.

Networking Equipment: Outdated routers and switches can bottleneck your internet speeds, no matter how fast your ISP claims to be. Upgrading to Wi-Fi 6 routers or mesh networking systems can significantly improve connectivity and range, especially in larger offices.

Monitors and Accessories: Dual monitors are increasingly standard for maximizing productivity. Additionally, ergonomic keyboards, mice, and adjustable monitor stands can reduce strain and improve comfort for your team, especially for staff who work at a computer all day.

Servers and Storage: If your business handles sensitive data or large volumes of information, upgrading to a dedicated server or Network Attached Storage (NAS) device can provide better security and accessibility.

Printers and Scanners: While many offices are moving toward paperless workflows, reliable printers and scanners are still essential for certain industries. Look for multi-function devices with wireless connectivity for added convenience.

Balancing budget and long-term value

Hardware upgrades are an investment, so it’s important to strike a balance between cost and value. Cutting corners to save a few dollars upfront can lead to higher expenses in the long run if equipment fails prematurely or doesn’t meet your needs.

Consider working with a Managed Service Provider (MSP) to identify cost-effective options tailored to your business. MSPs often have access to bulk purchasing discounts and can recommend hardware that integrates seamlessly with your existing systems. They can also assist with setup, ensuring minimal disruption to your workflow.

The environmental impact

Finally, don’t overlook the opportunity to dispose of old equipment responsibly. Many manufacturers and local organizations offer recycling programs that ensure outdated hardware is disposed of in an environmentally friendly manner. Some programs even offer trade-in credits to help offset the cost of new purchases.

Upgrading your computer hardware doesn’t have to be overwhelming. By identifying your team’s needs, prioritizing reliable and scalable options, and partnering with experts when needed, you can ensure your business stays competitive and efficient. Investing in the right tools today can save you time, money, and headaches down the road—and your team will thank you for it.

How To Organize Your Cybersecurity Strategy Into Left And Right Of Boom

December 14, 2023

In the pulsating digital landscape, every click and keystroke echoes through cyberspace. The battle for data security rages on.

Businesses stand as both guardians and targets. Unseen adversaries covet their digital assets. Businesses must arm themselves with a sophisticated arsenal of cybersecurity strategies.

On one side, the vigilant guards of prevention (Left of Boom). On the other, the resilient bulwarks of recovery (Right of Boom). Together, these strategies form the linchpin of a comprehensive defense. They help ensure that businesses can repel attacks. And also rise stronger from the ashes if breached.

What Do “Left of Boom” and “Right of Boom” Mean?

In the realm of cybersecurity, “Left of Boom” and “Right of Boom” are strategic terms. They delineate the proactive and reactive approaches to dealing with cyber threats.

“Left of Boom” refers to preemptive measures and preventative strategies. These are things implemented to safeguard against potential security breaches. It encompasses actions aimed at preventing cyber incidents before they occur.

“Right of Boom” pertains to the post-breach recovery strategies. Companies use these after a security incident has taken place. This phase involves activities like incident response planning and data backup.

Together, these terms form a comprehensive cybersecurity strategy. They cover both prevention and recovery aspects.

Left of Boom: Prevention Strategies

User education and awareness: One of the foundational elements of Left of Boom is employee cybersecurity education. Regular training sessions can empower staff.

Robust access control and authentication: Access control tactics include:

Least privilege access
Multifactor authentication (MFA)
Contextual access
Single Sign-on (SSO) solutions

Regular software updates and patch management: Left of Boom strategies include ensuring all software is regularly updated.

Network security and firewalls: Firewalls act as the first line of defense against external threats. Install robust firewalls and intrusion detection/prevention systems that alert quickly when a breach is in progress.

Regular security audits and vulnerability assessments: Conduct regular security audits and vulnerability assessments. This helps to identify potential weaknesses in your systems.

Right of Boom: Recovery Strategies

Incident response plan: Having a well-defined incident response plan in place is crucial.

It should include things like:

Communication protocols
Containment procedures
Steps for recovery
IT contact numbers

Data backup and disaster recovery: Regularly backing up data is a vital component of Right of Boom. Another critical component is having a robust disaster recovery plan.

Forensic analysis and learning: After a security breach, conduct a thorough forensic analysis. It’s essential to understand the nature of the attack. As well as the extent of the damage, and the vulnerabilities exploited.

Legal and regulatory compliance: Navigating the legal and regulatory landscape after a security breach is important.

Proven Ways To Mitigate The Cost Of A Data Breach

March 20, 2023

Cybersecurity is an essential aspect of running a business. In today’s digital world, it’s crucial to have a plan in place to respond to incidents, adopt a zero trust approach to security, and use tools with security AI and automation.

By taking these measures, you can help reduce the cost of a data breach and lower the risk of cyberattacks.

Putting in place an incident response plan is crucial for any organization. In the event of a cyberattack, having a well-planned and executed response can help contain the breach and prevent further damage.

In fact, a practiced incident response plan can greatly reduce the cost of a data breach, by an average of $2.66 million per incident. It’s important to regularly practice and update this plan to ensure that your organization is prepared for any potential cyber threats.

Another effective cybersecurity measure is to adopt a zero trust approach. This means that instead of trusting everything within your network, you should verify everything and everyone.

By adopting a zero trust approach, you can significantly reduce the cost of a data breach. Organizations that don’t deploy zero trust tactics pay about $1 million more per breach.

It’s important to carefully evaluate the access levels of your employees and partners, and ensure that they only have access to the information and systems they need to do their jobs.

Using tools with security AI and automation is also an effective way to reduce the cost of a data breach. These tools use machine learning and artificial intelligence to detect and respond to cyberattacks. By automating your cybersecurity processes, you can free up your IT team to focus on other tasks while ensuring that your organization is protected against cyber threats.

Advanced Threat Protection (ATP) is an example of a tool that uses security AI and automation to detect and respond to cyberattacks. By using these types of tools, you can reduce the cost of a data breach by 65.2%.

If you’re feeling overwhelmed by the thought of improving your organization’s cybersecurity, working with a trusted IT partner can help.

A trusted IT partner can help you develop a cybersecurity roadmap, implement best practices, and ensure that your organization is protected against cyber threats. They can also provide regular security assessments and help you stay up-to-date with the latest threats and vulnerabilities.

Cybersecurity is a critical aspect of running a business in today’s digital world. By putting in place an incident response plan, adopting a zero trust approach, and using tools with security AI and automation, you can greatly reduce the cost of a data breach and lower the risk of cyberattacks.

If you need help improving your organization’s cybersecurity, consider working with a trusted IT partner like Tech Experts who can guide you through the process and ensure that your organization is protected against cyber threats.

8 Tech Checks To Make Before You Travel

February 5, 2023

Our technology inevitably comes with us when we travel. Most of us won’t even travel to the end of the block without our smartphones. When you go on a trip, not having your technology there when you need it can ruin your day.

Travel smarter and more securely by doing several checks before you go. Use our handy tech travel checklist. It can save you from suffering from lost devices, missing chargers, or a data breach.

Check your apps
Have you ever sat at an airport gate wondering why it looked so empty? You then found out that your gate had changed, and you had no idea. You go rushing to the other end of the concourse, hoping you’re not too late.

How did everyone else know about the gate change? They most likely had the app for the airline and received a notification.

Before you leave for a trip, make sure to download any apps you may need. It’s better to download them when you’re at home on your own Wi-Fi. If you wait until you’re at the airport, reception may be an issue.

Some of the apps you may want to grab or update before your trip are:
• Airline app
• Train app
• Hotel app
• Theme park app
• Camping ground app
• Weather app
• City tourism app

Check your cords & adapters
People leave behind countless chargers and adapters every day. They litter airports, restaurants, and train stations around the world.

Make sure to bring a backup charger for your laptop, tablet, or phone. Otherwise, you may find yourself paying a premium for a new charger in a gift shop. Your device could also go black if you lose its charger and can’t quickly get a new one.

Check your power
A great way to ensure you have the power you need is to buy a small charging battery. You can find these in most major retailers or online. They are small “blocks” that hold a charge and can power up a cell phone in a pinch.

Having this extra backup also helps you avoid potential juice-jacking ports. These are fake or compromised public USB charging ports. Hackers use them to steal your data when you plug in.

Check your mobile plan
If you’re traveling out of the country, you’ll want to check your mobile plan. If you don’t have the ability to call internationally, then you may not be able to text or call home.

Carriers can add an international capability to your plan, but ask about pricing. It can get expensive if you’re on long calls or using mobile data.

An alternative is to set up a VoIP app you can use with your office, friends, or family while you’re traveling. These enable both calls and SMS, but you do need an internet connection.

Check or add a VPN
Free Wi-Fi may be a welcome site when you’re on the road, but it can also be dangerous. You don’t know who else is using that Wi-Fi. A hacker hanging out on the connection can easily steal your data if you’re not protected.

It’s better to use either your mobile carrier connection or a virtual private network (VPN) app. VPN plans are inexpensive and will keep your data encrypted, even if you’re on public Wi-Fi.

Check your backup
Unfortunately, mishaps occur when traveling. You may leave your phone behind on a boat, have your luggage lost, or get your device stolen while in a crowded area. Ten percent of all laptop thefts happen in airports.

Don’t lose all your data with the device! Back up your devices to the cloud or local storage before you travel. This ensures that you won’t lose the valuable information on your device. You also won’t need to think twice about enacting a remote “wipe my device” command if necessary.

Check your device security
Make your devices as secure as possible before you hit the road. When we’re traveling, our minds are occupied by other things. So, you may not think to check your antivirus or avoid suspicious phishing links.

Protect your devices before you go using:
• Antivirus/anti-malware
• DNS filtering
• Screen lock with passcode
• Sharing features turned off
• VPN application
• Find-My-Device feature turned on

Check your double checks
What do we mean by checking your double-checks? Use the buddy system as a backup. When the family is getting off a plane, each should check with the other that they have all their devices.

If you’re traveling alone, have a friend or family member check up by text. Did you grab your charger? Is your VPN turned on? Those little reminders can go a long way toward avoiding digital travel nightmares.

Improve the security of your devices now
Don’t leave your devices unprotected. This could mean a breach of your banking app or personal data. Contact us for device security solutions to reduce your risk.

Article used with permission from The Technology Press.

What Are The Five Perspectives In Business Analytics

March 25, 2022

Thomas Fox is president of Tech Experts, southeast Michigan’s leading small business computer support company.

Business analytics is an approach to identify the challenges faced by an organization and finding solutions to them. In other words, business analytics help you implement changes in the business to streamline tasks and activities.

Your role as business analysts is to bring efficiency to the working process. To analyze business activities and bring change, you need to understand how your business works. Depending on how it works, you need to consider the change you can bring to the organization to boost productivity.

Agile
Agility is an effective perspective to compare your traditional business analytics with new and advanced innovations.

The reason why this tool is effective is it provides you data considering your user stories and product backlog. Here are some benefits of using agility:

How Tech Solves Managerial Problems In Small Business

January 31, 2022

Before the digitalization of the business sector, it was impossible to comprehend how easily you can perform business tasks today.

Every business industry is drastically changing by integrating new and advanced tech tools. The way you communicate with clients and other employees is different from how it used to be. This is possible because we now have tools capable of solving our problems in a better way. Here are some ways in which technology is solving managerial problems in small businesses:

Resource Planning

Whether you are a small business or an enterprise, you will agree that managing your resources is a challenge. Especially when you are a start-up, you need to visualize your business process and create effective resource plans. Integrating an Enterprise Resource Planning tool into your business infrastructure is an efficient way to solve departmental problems including finance, sales, marketing, and accounting.

Outdated Software Could Cost Much More Than An Upgrade

November 24, 2021

It’s nice when we own something and it’s completely paid for. Think of a car or large purchase you financed. Once it’s paid off, you feel great: money is freed up and it’s yours.

However, often in these situations, you’ve poured a few years of use into it by the time it’s paid off. When something finally breaks, the warranty has probably already expired. Then, you’re forced to decide if you are going to put money into this old car or appliance or if it’s time to upgrade instead.

When you don’t upgrade your car or appliances, there may be some small risks in terms of missing out on improved safety or the newest features, but the biggest risk will be monetary.

Businesses sticking it out with old software isn’t much different, but the consequences can be much worse.

Software is sometimes pricey, and often, the outdated software will still technically work. We get used to the layout and processes, and it becomes easy to use. After five or ten years, you know where all the buttons are. Your documentation for employees might be based this particular version, and you may not have the time to overhaul your reference materials.

The issue with this is, while you’re happy to run the 2015 version of a software, that software company has released a new version in 2016, 2017, 2018, etc. Usually, they will still update old versions for a short time after new ones come out.

Once these software companies stop providing updates, however, any known vulnerabilities will remain unpatched and any new vulnerabilities that are discovered will not be addressed.

If you know the software inside and out, so do the hackers. It’s far easier for them to utilize a known flaw than attempt to break a new and unknown software. The longer you wait to update, the more likely it is that your data or network will be compromised.

Yes, paying for that new version of software is not something we want to do, but in the long run, it may save you a lot of money and headaches.

Software as a Service (SaaS) also makes this a little easier to deal with. Rather than paying a huge amount one time upfront, you can often subscribe and pay a smaller amount monthly or yearly that allows you to install new versions as they come out. This usually includes security patches and updates too.

Another consequence of holding out on updating old software is the possibility that your PC may need to be suddenly replaced or updated. If it crashes or becomes too slow to reliably use, you can lose that program. A lot of software is provided via download, and it may not be available for download once it’s time for a new PC.

In addition, if you bought something that was written for Windows 7 and have not upgraded in the past six years, it may not be possible to use that program if you are stuck five versions behind. Also, since you paid the vendor long ago, they often won’t help you reinstall the old software; instead, they’ll require you to buy a current version before assisting.

We understand that staying with what you’re familiar with is easy. Since you own the software, it carries a financial benefit as well. However, the short-term financial gains risk data loss and essential parts of your business becoming unrecoverable in a disaster. Look at software updates like insurance: you are paying to keep yourself as protected as possible and working to minimize any potential risk.

Using Technology To Maximize Your Business’ Efficiency and Communication

November 24, 2021

In today’s world, we have so much technology that we barely know what half of it does, let alone how to use it. We tend to stick to what we know and forgo the rest. However, once you understand how you can optimize the relevant tech in your business, you can radically improve efficiency and communication.

One easy way to increase your business’ efficiency and keep everyone on the same page is by using a group-based calendar.

Staff can see what the plans are for the day, who’s going to be out of the office, schedule meetings and appointments, and more. Everyone can plan their day around each other’s availabilities and come in every day knowing what to expect.

Shared drives, either on a network or through a hosting service like OneDrive for Business, can also save time and increase work efficiency.

Shared folders and drives can be divided by department (like Marketing) or use (like Scanned Documents), ensuring files can be accessed instantly in their current version by all allowed parties. You can also filter out who has access to certain folders.

If it would be a right fit for your business, it might be worth looking into a customer relationship management (CRM) system.

A CRM system does what it sounds like: it tracks your relationships with your clients. It does much more than digitize your client files; these are a powerful tool that can do a lot of heavy lifting in organizing your business, managing your clients and workload, marketing, collaboration between employees, and client satisfaction.

There are many, many webpages written on the topic and many CRM options to choose from at all different price points, so some independent research will benefit you here.

We use a CRM program at Tech Experts to track all of our clients’ service tickets, manage invoicing, build marketing campaigns, monitor statistics, and more.

Back to the tech that’s easier to implement. If you use a fax line, you may be able to switch to an email-to-fax/fax-to-email service or an online fax service.

These solutions function just like a regular fax line (make sure the provider you’re considering is HIPAA compliant, if needed) and are often cheaper than a traditional fax machine when compared. These faxes can be sent from anywhere, to multiple parties at once, and save on paper and equipment costs.

Many companies, including ours, use an online library (also known as a knowledge base) to store employee training and reference materials.

This makes it easy for both new and established employees to check procedures without having to interrupt another employee; they simply log in and find the article they need to complete their task.

Additionally, if someone does need to ask for help, they can be directly linked to detailed processes, saving time for everybody involved.

These also allow you to control who has access to what spaces. Services like this are typically browser-based, but something similar could be set up on shared network drives as well.

With the amount of people that are currently working remotely or people who will be working remotely in the future, communication is key.

Not only can these help with communication inside of your business, but also assist in communication with your customers.

Three Scary Questions To Ask About Your Data On Your Staff’s Phones

August 27, 2021

More and more businesses encourage staff to use their own personal cell to access company data.

It’s very convenient and cost effective for everyone. Isn’t that the point of having all your data and apps in the cloud? You can access anything anywhere on any device.

But there are downsides. Any time someone accesses business data on a device that you don’t control, it opens windows of opportunity for cyber criminals.

Here are 3 scary questions to ask yourself.

What happens if someone’s phone is lost or stolen?

What’s a pain for them could be a nightmare for you. Would you be able to encrypt your business’s data or delete it remotely? Would it be easy for a stranger to unlock the device and access the apps installed?

What happens if someone taps a bad link?

Lots of people read their email on their phone. If they tap on a bad link in a phishing email (a fake email that looks like it’s from a real company), is your business’s data safe?

Despite what many people think, phones can be hacked in a similar way to your computer.

What happens when someone leaves?

Do you have a plan to block their ongoing access to your business’s apps and data? It’s the thing many business owners and managers forget when staff change.

If you haven’t already, create a cell phone security plan to go with your general IT security plan. Make sure everyone in your business knows what it is and what to do if they suspect anything is wrong.

If you need a hand, don’t forget that a trusted IT security partner (like us) can give you the right guidance.

Do You Have A Business IT Strategy?

June 22, 2021

As a business owner, you already know the importance of strategy and planning.

Without it, you have no aim, no goals, and really, no direction.

While you probably spend a lot of time working on your strategy every month, quarter, or year, how much of that time is spent on your business’s IT strategy?

If the answer is “not very much”, it’s time to change that.

Your business’s IT is one of your most powerful, crucial tools in growing your business, keeping your team productive, and giving your customers a great impression of your company. [Read more…] about Do You Have A Business IT Strategy?